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Can Receive but Can't Send Non-Verizon email

Hi, Folks -

I am having trouble sending email from non-verizon accounts (no problem receiving). This happened suddenly yesterday; previously I could do this with no problem. I have contacted the mail admins from the accounts I am trying to connect to and they report no problems on their end.

Here is the error I am getting:

Task 'Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Here are some troubleshooting details:

- I can send email, just can't receive

- I can ping and tracert to the mail server

- I didn’t change my password (I have had password problems in the past and the error message is typically an authentication error)

- This is happening with two mail accounts but not my Verizon acount

Tried to call Verizon but they say their office is closed, even though the hours they advertise are 8am eastern.

Thanks for any help!

Pete

Comments

jumpin68ny

What port number are you using on your non-verizon email account? Verizon is now blocking port 25.

PeteLind

Yes, I was wondering about that. I am set up to send over port 25 but changed it to 587. Worked for one account, but not for the other - a small association I am a member of.

It sounds like this is something fairly straightforward but my email admin will need to set up the mail server to listen on 587, right?

Thanks for the help.

Pete

PeteLind

Also thought it was strange because that change went into effect months ago and I've had no problem - I suppose it was just coincidence that they got around to blocking mine yesterday...

jumpin68ny

I would at least talk to your admin and let him know of the change.

PeteLind

Yes, I'll need to since I still can't send through that account. I am just trying to make it easier on him. As it happens, we just had a change and this is his 2nd or 3rd day on the job...

thanks for the help,

Pete

MichaelBell1

I received an Email from a non Verizon source , but I cannot reply to it. Every time I click on the reply box the program locks up, and the email function is just not working properly. Could you please check this or let me know how to fix it - it's terribly frustrating. Thanks.

Michael Bell

spacedebris

This is a user-to-user forum where we try to help each other. You need Verizon support. Use the "contact us" link at the top and bottom of the page to contact Verizon for help.

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