Here's my experience so far:
- my box powers down spontaneously about 50% of the time I've used it.
- they tacked on a $20 fee on my first fee under "Voice Additional Services", and when I called to dispute this charge (which no one mentioned to me when I signed up for the service, they said simply, no dice, they would credit me for only $4.50 of it).
- I can't get into their online bill pay as someone (the installation technicians?) set up a PIN that I don't know at all.
and on the technical/installation side:
- no static IP (unless I sign up for a business account)
- no option to use the internet jack on the interface box so I can get internet to work on the first floor of the house (it's outside the reach of the wireless hub they provided).
- it took hours with 2 people to get my installation done... they were real nice and all, but, I did have to watch those fellas like a hawk so they wouldn't put a hole in my house bigger than my head.
and today... ah lovely afternoon.
I spent no less than 2hrs w/6 or 8 people trying to get credit for service that worked only half the time I've tried to use it (FIOS TV). And finally, success... thanks to Brian in Encore...
all I have to say in conclusion is... I've only had this service for about 40 days and I already want out.
thanks for reading!
nadleroni
