Verizon techs have no idea, email disabled/suspended, can't be resolved, almost 48 hours

My email account has been unavailable for nearly 48 hours and the best and brightest at Verizon have been unable to resolve the issue. I work in IT for a living and this would be unacceptable at my location.

How is it possible that nobody (and I think I have talked to everyone in the company by now) can solve this major technical issue.

I can access My Verizon, I can access Verizon Central but I can not access my email, and I really need to access it ASAP. Shame on me for not POPing my email to my computer via Thunderbird but I guess I assumed that a company with the technical expertise of Verizon could handle maintaining an email account.

If I try to access my email settings via Verizon Central, all of the email fields contain the message "You email access has been disabled".

If I go through the Welcome to Verizon Webmail interface I am greeted with a red error message "Sorry, you account is suspended. Please contact Tech Support".

I did contact Tech Support and they are unable to resolve this issue, come on, I mean how hard could it be to trace this problem and resolve it.

Here is the header if I try to send email to my account from my work email address:

Delivery Failure Report

Your document: cnbc bk.jcc
was not delivered to: dpdee13@verizon.net
because: The original message was received at Mon, 30 Mar 2009 12:35:18 -0400
from mailout1e.ccccccc.ccc[nnn.nnn.nnn.nn]

----- The following addresses had permanent fatal errors -----
<{edited for privacy}t>

----- Transcript of session follows -----
... while talking to relay.verizon.net.:
>>> DATA
<<< 550 4.2.1 mailbox temporarily disabled: {edited for privacy}

550 5.1.1 <{edited for privacy}>... User unknown
<<< 554 5.5.0 No recipients have been specified.

If I send it from my yahoo account, similar message

Sorry, we were unable to deliver your message to the following address
<{edited for privacy}>:
Remote host said: 550 4.2.1 mailbox temporarily disabled: {edited for privacy} [RCPT_TO]

I wonder if anybody in their email department knows what a SMTP header is or how to read one, it is not that hard. I used to edit/modify sendmail.cf files all the time.

You would think someone there could solve this problem. And to make things even better, many of their phone techs have really poor attitudes. No big deal for them, it isn't their email that is not accessible.

Something like this can really bug you. I pay the big V over $200.00 per month for combined services including FIOS TV, Internet, Telephone and a family wireless plan.

I guess they can afford to lose a customer because they sure don't appear be interested in keeping my business.

Sorry for the rant but I find this unbelieveable. If not for larger crisises occuring in my life at this time this would really tick me off.

Dave

Message Edited by KaLin on 04-01-2009 11:43 AM

Accepted answers

Techman28

yes we were having some email issues with what you are explaining and all of them should be fixed by now. If they have not please PM me and I'll have it fixed asap

All comments

TimSykes

I sent a message to someone who can help.

dpdee13

Well I just checked my email for laughs and boy was I suprised, it appears to be working again.

Don't know if it was posting to the forum that helped fix it or if the techs at mother V finally figured out what was going on.

No communication from them regarding the fix so I don't know why, when or how it was fixed.

Will update the thread if I hear anything.

I must say that this is the first negative experience I have had with Verizon in the 2 plus years we have had FIOS. We switched from Comcast when FIOS became available and beat Comcasts price. I live in a "semi-rural" area and we had a lot of trouble with Comcast, from their physical layer breaking down (coaxial that had been installed for a while), to signal strength, to routers losing their ability to find the DNS machine/caching (ipconfig /flushdns) and just plain outages.

FIOS has been 99.99 up, speeds are good, we ocassionally have to reboot the router when all machines lose their connectivity. Sometimes an individual computer loses it but it is most likely a Microsoft issue.

Dave

Message Edited by dpdee13 on 04-01-2009 09:05 AM

drbell

I'm having the exact same problem!

Everyone I spoke to on the phone has been polite, but I've been told that there's absolutely nothing that can be done and my email is gone!

I'm a sys admin and I know that there's no way that Verizon is just deleting email accounts completely. If so, they're violating agreements by SARBOX.

This is very annoying...I hope I have as much luck as you Dave.

D Bell

Dave_E_

I'm having the same problem with my email subaccounts being disabled--I would really appreciate it if someone can send my message to someone who can help.

I have called Verizon customer service numerous times but cannot access their email tech guys directly, so no one can tell me the status other than that my email subaccounts have been disabled for an unknown reason. No one has called me back like the customer service person said they would. They told me my account comments said "a tech rep tried to call me but the phone just rang". I gave them my cell phone and home phone (all verizon with caller ID) and no one has called.

I'm having the exact same problem that Dave mentioned in his post, with all 8 of my email subaccounts at Verizon. I actually got a trouble-ticket number from their tech department(TXCP052KP1) but no one seems to be able to help. My primary account and it's alias still work, but the other 8 subaccounts are "disabled". It's been over 48 hours--if Verizon can't figure it out then I'll be forced to switch ISPs--and TV, and phone, and cell phone (since it's all one $350+ per month account). That is a lot of work for me but I can't go on indefinitely with only one email account for my whole family.

Thanks for any support you can provide,

Dave E.

Chris_D

We are having the same problem with a sub email address being disabled and no one a Verizon being able to solve it. We have 3 calls in and the promise to fix it and have it active in an hour or so and another promise to call us back. Neither has happened.

Techman28

yes we were having some email issues with what you are explaining and all of them should be fixed by now. If they have not please PM me and I'll have it fixed asap

Dave_E_

My email subaccounts are restored after being "suspended" 4-5 days. A technician did call me to confirm my email was working and appologized for the inconvenience. My faith in Verizon is restored.

Bella333

My email is still suspended....what do I do? It's been two days now.

navjumper

How difficult is this to fix? I have spoken to techs for 5 days trying to get this resolved. What makes this more painful is the average time to talk to a tech is in excess of 30 minutes!

Emma_G

Hi Tech. I have the same problem as well. Please let me know what info you need to fix this as soon as possible. thanks!

SpeedyG1

I'm having the same trouble with two of my sub-accounts. Any idea when they will be working? I'm on DSL.

I think Verizon should notify the main account holder if a sub-account is going to be disabled to give them a chance to tell the person using the account what to do to keep that from happening. There ought to be some way to set up an automatic email notification about it.

Message Edited by SpeedyG on 08-05-2009 08:44 AM

somegirl

Any time you have a sub account that says it is disabled, log into the primary account, Go to the My Account page, and verify that the check box for that sub's email is checked. Surprisingly, this is often the problem, and requires no long holfd time waiting for tech support to fix.

If it is checked and the account is still not working, call tech support. If the agent states that they cannot help with your issue, ask for their supervisor. There might be a bit more of a wait, but working with a higher level of support is almost always worth it.