I used both the online hlpe chat and the telephone call center to try and switch my service from my current provider. The best I was given was someone willing to reread the Plans that are posted on the internet. There was no willingness to work with my current pricing situation and no attempt to compete at all. Tech told me to call the call center and they were nothing more than someone who could read in english. they offered a comprable service with several downgrades from my surrent service and to make it more palleteable they raisede my current price by %50. thank you so much for the runaround and the inability to assist me. {please keep your posts courteous} This is my second attempt to choose Verizon for my services and to remain on par with everything they have been know to be in the past, have again failed to meet expectations.
Message Edited by ElizabethS on 07-15-2009 02:07 PM
