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Media Manager Audio Playback Issues

[Deleted User]

This thread is for posting issues with the Media Manager Audio Playback.

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randyfoss

I am able to view photos on my TV through Media Manager but whenever I attempt to play any music files (including the sample files), the tv screen shows a progress bar for the music file but no sound is played. Anyone else encounter this problem?

Jim785

Hello Randyfoss,

What operating system are you running on the pc that you have media manager installed?

Weekender

Similar behavior, although I don't see a progress bar. I see the song name and album artwork, but that's it. No sound. "Exit" or "Stop" will eventually back me out. I un-installed and re-installed and it worked immediately after. Next time I tried to play any music, I was back at the same behavior (not working). I am experiencing the same behavior on XP and Vista.

randyfoss

Windows XP

mdsbuc

I've been toying with media manager during the 90 day trial period. Photos seem to run without a problem, but when I send music files my computer will lock up. This can happen anytime between the first song played, and almost surely by the 10th to 15th song. After this comes the lengthy process of a hard boot. Very frustrating. I converted all of my music files from 320kbps to 192kbps thinking that the lower bit rate might correct the problem, but the only difference I can see or hear is in the quality of the sound. The lock up still occurs. I like the potential of the media player and would surely sign up for it if I can get past this glitch.

mdsbuc

Quite a coincidence that I posted my issue yesterday and today the new upgraded version comes out. So far I have no more lockups with the newer issue of media manager, only an occasional hiccup while playing a song. It seems like a big improvement so far. I hope this holds up and is not that I have been "lucky" so far today.

Pyao

Installed new media manager this morning on x64 Win7 RC, video/pic showed, but when I tried the sample music, it locked up my FIOS DVR. I had to power it off completely to get it back.

mkgator2

I would love to stream my music collection but every time I try the dvr box locks up solid. I have a large music collection (over 10k) songs and I think that may be the problem.

I noticed in this new software it gave the option to import from iTunes. Do you think this would help? How is this different from just having the Media Manager do this?

Is anyone else having problems?

Thanks in advance.

surgey

Same here...it finds my server just fine, I can browse files and display pictures but cannot play music.

The progress bar goes, but no sound.

Videos won't play at all either. It says timed out.

I have no firewall.

My server is Vista x64 ultimate connected to a gigabit ethernet switch, which is connected to the verizon Actiontek router.

I can ping the STB fine, and I can do netstat -a and see that the STB connects to me fine on port 18001.

Any ideas?

I run ORB 2.0 on the same box, which can stream my media over the internet and to my cell phone.

Never had any problems with ORB. I wish ORB could stream to the STB so we wouldn't have to use this crappy (no offence) media manager program.

Edit:

Almost positive this is a codec problem. I can see that media manager attempts to open ffdshow then it closes right away.
If ffdshow is screwing it up then oh well, I guess I can't use media manager because I rely on ORB to use ffdshow.

What a shame.

Message Edited by surgey on 07-21-2009 08:39 PM

mkgator2

Does anyone stream music from Media Manager?

surgey

If you look on this forum, and on the internet, alot of people are having the same problem.
This software is very, very, veryyyyy poorly coded -- and don't bother calling tech support, {please keep your posts courteous}

I've been researching this problem all day, and still can't find a solution...however, it's either one of two things:

1.) Codec problem. The proper codec isn't registered to decode mp3s from the media manager program.
2.) Problem with the temporary file directory (which seems to be the issue for me).

Post this log for me, and I'll see if I can help you:

If on XP, C:\Documents and Settings\yourusername\Application Data\Verizon\Verizon Media Manager\AudioTranscoder.log
If on Vista, C:\Users\yourusername\AppData\Roaming\Verizon\Verizon Media Manager\AudioTranscoder.log

Here's what mine says (the problem line anyways):

2009/07/23 18:15:00.105 Transcoding Complete!!! Input File: C:\Program Files (x86)\Verizon\Verizon Media Manager\Sample Media\Sample Fios Music\Vision of Persistence.mp3 Output File: C:\Users\Nick\AppData\Roaming\Verizon\Verizon Media Manager\\MMCache\Vision of Persistence. 192.168.1.4.wav

Notice the output file path...it's wrong.
I installed this on an XP box and it seemed to work OK, except that on Vista it's missing the FIOSMMC folder (which should be in that line between the two slashes).

It seems as though on Vista, the program did not correctly create the temporary directory properly.

I am trying to find out if the location that it stores the Temp files is stored in the registry so I can change it, but I can't find the proper Key (if it IS in fact stored in the registry somewhere). I am going to keep digging, but I have been at this all day -- have a big headache and I am about to give up.

Conclusion:

A high school AP Computer Science student could write better software than this.
Get real verizon.

Message Edited by surgey on 07-23-2009 03:40 PM

Message Edited by ElizabethS on 07-23-2009 04:59 PM

kevinb

Hooooold on

Hooooooooooooold on

Hooooooooooooooooooooold on there...

Are you trying to insinuate that Verizon probably didn't spend much money, time or effort on a best effort, provided as-is FREE media program? (Yea, that "FREE" part is begging for flames)

Or that a telecom company who is trying to grab a piece of that sweet, sweet content provider profit pie should?

You get out of town!

surgey

It's not free... it's a feature that comes along with the home DVR service or whatever it's called.
I can assure you that I pay for this service and would like the software to work.
In fact, this is pretty much the ONLY reason I got the home DVR package.
The lame **bleep** DVR has it's storage ports purposely crippled by verzion, rendering the unit completely and utterly useless -- EXCEPT for the Media Manager feature -- now this is actually something cool.

I didn't want to get into the reasons why it's coded this way -- frankly I don't care, I am just trying to figure out how to make it work.

I have been unsuccessful in locating the exact variable in the registry where MM stores the transcoded temp files, which leads me to believe it's *not* in the registry.

Next step is hex editing the DLL's and software itself -- hopefully I can find it.

If anyone else has any ideas...? By the way, is there a mac\linux version of this?
[keep it legal]

Message Edited by surgey on 07-23-2009 04:14 PM

Message Edited by ElizabethS on 07-23-2009 04:58 PM

surgey

Got video streaming to work, and it plays the audio along with the video!
If you have FFDShow, or the Combined Community Codec Pack (which uses FFDShow anyways) installed on your computer, you will have to disable the Mixer.

I also suspect if you use Ac3filter, you will also have to modify the settings or outright disable it to get MediaManager to work.
I know ac3filter also interfered with Orb. Not sure why -- I am a software engineer but I am not too knowledable about media codecs and exactly how they work.

Open up the FFDShow Audio Decoder config, and in the left hand column there is a checkbox for Mixer.
Uncheck it. This doesn't seem to affect orb, or VLC in any way.
I can still stream HD videos with orb, and I can still watch and listen to HD videos with 5.1 audio in VLC.

Now I need to figure out how to get audio streaming working.
After disabling the Mixer in FFDShow, I can get videos to stream, with audio, but not regular MP3 audio files.

Same thing -- progress bar goes, but doesn't play anything.
Same crap in the AudioTranscoder log file...tries to put the .wav output into a directory with two slash marks...

I suspect that issue is not due to a codec problem, but due to the Media Manager installer \ configuration's temporary transcoding directory not being set properly. Still looking into a way to fix this.

Message Edited by surgey on 07-23-2009 06:21 PM

jakehale1

So sorry to open yet another thread on the MM. But most of those thread jump all over the place.

My MM runs the photo slide show as it suspose to

I dont do the video

my concern is the MP3's

I can not for the life of me get music from my computer to play on the TV. In the MM list i see all my files for music, i can click them and then on the screen i get a bar showing it playing but no sound come's out.

I dont have anything fancy hooked up, i "believe" i have just a "basic set up". the files play just fine on my computer

If i can get this fixed IM LEAVING VERIZON and going back to COX....... hahahahahahaha (Im just kidding) just wanted to put that in there.

Seriously, has anyone had any luck? I am running Vista Pre Home and the router verizon gave me, i have updated to the most resent version of MM. its not a deal breaker for me, i like that fact that we are suspose to be able to do it, but my life wont end if it dont.

But if someone has some suggestions about being able to play the MP3's through my MM then please past it along to me.

thanks folks,,,

Jake

Funkybrunk

Still can't get Video to work, but that is a different issue. Music always plays in alpha order instead of track order. Anyone else have this issue?

Funkybrunk

Surgey,

Thanks for the input, I'll try some of the things you brought up. I think that the Vista file path issue may be the cause of some of my problems with MM.

I think it would be best if VZ would just release the source code to the public and they could save themselves a lot of time and money. Either that, or make their STB software DLNA compliant. The DLNA approach works great with my PS3, and allows me the freedom to use any of the free software solutions provided by independent coders (the best is a PS3 media server built from scratch in Java).

Message Edited by Funkybrunk on 08-12-2009 09:16 AM

jakehale1

be happy your music is working... 🙂 Allot of folks are just having trouble with that part...

Did your music just "work" or did you have to set something up to make it start working?

Funkybrunk

It just started working last night. I think it may be that I rebuilt the MM database and I set up FFmpeg to exclude MM.

Justin46

Jake,

I downloaded the media manager yesterday, and just now when I went to try an mp3 it said there was a new version available, so I downloaded and installed it. You might want to check and see if (again) there is a new version and if so if it makes any difference.

I have a few mp3 tracks on my pc and I was able to successfully play them. So at least for me it seems to work. I am using Windows XP, not Vista, with the Verizon Actiontec router, and the DVR is connected to the TV with an HDMI cable (what I would call a "basic" setup).

Apparently it does work sometimes.... Smiley Very Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

DJHA90

Everything seems to be working from my tv with the exception that media manager only plays songs for about 15 seconds. Anyone else having similar issues?

jakehale1

well, I did do another upgrade check and there was a newer one. i did the upgrade from MM ,,, still had the same problem. So i just downloaded the new verison, uninstalled the version i had running, rebooted, then installed the newer version that i just downloaded.

Now i have:

Picture show works great

Video (even though im not to concerned about it) come's up, shows it's playing, but i dont see anything

MP3's, i dont get squat now.....click a song and get no change at all on the screen. I did notice though that on the STB that it flashes 21 and then what looks like the top part of an 8,, so something like 21 0 21 0 21 0, but its not a zero it just the top part of what would be an 8. On the screen, nothing happens, its like my remote is not selecting anything and then it is frozen when the 21 0 starts flashing.

Any more ideal's for me?

thanks again folks

Jake

DJHA90

I am having the same issue now. Everything works fione to the point when I click to play the song..... Nothing happens. It doesnt lock up or anything... but nothing freaking happens... Pictures and Videos ok.

jakehale1

Yep, out of the blue last night the sample video (tokyo something or the other) started working, but no other AVI's i have will. Still having the same issue with the MP3. I'm at a loss as to what it could be.

I could care less about anything other than the MP3's.....again let me say... I am not going to leave verizon because of this, but it would be nice if it worked.

Jake

clickitysplit

MEDIA MANAGER plays pictures just fine, but the DVR menu screen locks up when attempting to play MP3 files. Power cycling the DVR is the only way to correct it. The DVR front panel alternately flashes a number (I saw 66) with a symbol (° ) for a little while, then reverts to the TV channel it's on. The TV channel video and audio play continuously throughout. The DVR model is MOT QIP72161.

I have the latest edition of MEDIA MANAGER (9.2.72) running on 2 different XP SP3 machines. Neither machine runs a firewall, Windows or otherwise. I have Norton AntiVirus running with Advanced Protection and Intrusion Protection temporarily turned off.

One PC is a 3.0GHz Dual Core with 4GB RAM, and the other is a 2.13GHZ Core 2 Duo with 4GB RAM -- all 32 bit. Tried running MEDIA MANAGER over an MP3 library that's local to the 3.0GHz machine, and on the other machine tried running a different MP3 library on a NAS box from a mapped drive.

My MP3 files have no DRM and are mostly 320kbps. I have some at lower bit rates, but it doesn't matter. None play.

All network nodes are on the same subnet 192.168.1.XXX. The only deviation from the default router setting is port forward FTP to one particular node.

This is my router:

Software Version: 1.02.00.04 Release Date: Aug 28 2008 Platform: Westell UltraLine Series3 Model Number: A90-9100EM15-10 INI File Name: 096-900205-02 INI File Version: A Hardware Version: B Hardware Serial Number: 08AK10101214

Is there anything else I can try?

I really want to stop pulling the power on these DVRs. I can't help but think it accelerates their demise. It definitely ruined a show I happened to be recording while I was playing with MM.

clickitysplit

I just turned of the UPnP media server I had running on my NAS, and it WORKED!!! Must have caused some sort of conflict.

Swirly

Hi, clickitysplit. I installed Media Manager on my PC on Sunday. I ran the program on my DVR STB, and had no problems accessing the pictures. I had no problems accessing the Internet content, although it runs very slowly. However, when I went to play the music files, the program froze on the STB. No songs were played, and I was unable to close the screen to return to regular TV. I had to refresh the STB by unplugging the cord.

Can you be a bit more specific with the solution? How do I go about turning off the UPnP media server? I'm running Win Vista on my desktop. Thanks very much!

alvestergarnett@gmail.com

I have the same issue wherein songs are played back in alphabetical order from an album rather than in the order they are on the album. I'm playing all the music back off of a an HP MediaSmart Windows Home Server with Windows Media Player 11 installed on the Windows Home Server.The WHS is hooked to a Linksys WRT600N via Ethernet. The WRT600N is in turn hooked to the FIOS Actiontec router via Ethernet.The Media Manager software is installed on the WHS.

(I'm still using the WRT600N because it has wirless N and Gigabit capabilities which the FIOS router does not. The WRT600N is essentially in switch mode with the wireless N and G still runnning on it.)

Not being able to play back the song titles in original album order is a drag but in all fairness to Fios' Media Manager I had this exact same issue when playing back music to my DLNA compliant Denon AVR 4308ci Home Theater Receiver from my Windows Home Server. This is why I gave Fios's Media Manager software a try in hopes of rectifying this issue.

Even though I'm bummed by MM's inability to play the songs in the correct order, I'm much more satisfied with it's responsiveness relative to that of my Denon receiver's. MM's interface is fairly snappy. (Browsing long lists using only the channel up and down buttons is a drag though.)

Does anybody know if this song order issue might be fixed in a future update from Verizon?

Also browsing through long album lists and song lists is tedious on the FIOS MM. I have over 1200 albums on my server. I wish there was a way to go directly to an album using the keypad on the FIOS remote.

clickitysplit

Hi Swirly,

I still run XP, and the UPnP server I was referring to was actually running on my D-Link DNS-321 NAS (Network Attached Storage) device. My music library is physically located on the NAS, and the NAS drives are mapped in XP (in my case as X: and Y:).

I had to use simple elimination until, eventually, I switched off UPnP on the NAS, and then everything worked.

Not sure if Vista comes with any sort of UPnP media server package that might be enabled, or if you're running one you downloaded, or if "Discovery," which is enabled by default in Vista, monitors your network in a way that interferes with the DVR. Here's a link that shows how to enable it from which you can figure out how to disable it: http://www.mydigitallife.info/2007/02/12/turn-on-and-enable-upnp-or-network-discovery-in-windows-vista/

I've run the FONZ FUN_PLUG on my NAS enabling access to its internal Linux-based OS. It's my hope that Verizon will release a Linux version of VMM so I can move it to the NAS and stream to the DVR with my PC switched off!!! Much less electricity that way. The other alternative is to pony up for a D-Link DSM-520 wireless player, which will take the UPnP stream from the 321 and feed it directly into my AV receiver, thus bypassing Media Manager altogether. But, those things are a couple hundred bucks.

flabbergasted

Ok so last time on I was trying to get Media Manager to play mpeg files on the TV and it kept timing out and and displaying the error operation timed out try again.

Well I converted one of the MPEG files to WMV format and guess what it plays on the TV. However no audio. So now I'm trying to figure out if it is the converter (I downloaded for free from NCH Software) or the Media Manager itself. Oddly/not so oddly enough the video plays just like the sample WMV video that is in Media Manager "not all that great jittery/jumpy" but viewable.

If any of this is helpful or anyone has any ideas? robotsurprised:

VZ_Brian

The following steps should be used as a guide to resolve errors that may occur while using Verizon’s Media Manager to play audio files.

In Media Manager, verify that critical dependencies are met by clicking on Help>Dependency Checker Wizard.
Verify that you can play the sample file on both your PC and your TV.
If you can play the sample file, but not your own, verify that you are playing a supported file type.

If all of the above steps have been taken and you still experience video playback issues, please post here of contact Verizon Technical Support at (888) 553-1555.

Smith439015

I am able to view pictures however when music is selected no sound is heard through the TV. Any suggestions?

Donald_Linbin

did you try the default audio files first, you might need to reset the router with the red reset button if the default files do not play, also try unplugging the box and plugging it back in. If the default audio files work, then you might need to remake that sweet mp3 you are trying to play.

Also check out a couple of on demand features in the free section to make sure the box is getting good signal from the router for the media manager.

If on demand works and you are able to see pictures you might want to stop any security software you are running.

Bob_Robertson

unless there is an error message accompanied with the issue... hard to say

here are some basics

reboot the PC, reboot the DVR, reboot and/or reset the router.... uninstall/re-install the media manager software

try again

seamus99

I am having the same issue. I am to get Video's to play both sound and Video. However the audio files show that they are playing but no sound. Any idea's?

Echo_Whiskey

I was excited to hear that Verizon came out with a Media Manager for the Mac. It's supposed to work with iPhoto and iTunes. It installed fine. Found my music fine. I started up the DVR and it was able to recognize my laptop and the songs I'd shared from it. Great so far. I went to play a song...

The act of trying to play a song causes the Media Manager software on my Mac to crash AND causes the DVR to reboot. Not cool. I've tried a couple of times with the same results.

FordPrefect

I too am having an issue with MM and the Mac. I'm running 10.5.8 and when I attempt to play a song the DVR locks up. The screen is frozen in the selection menu (where it says "press OK to play"). The DVR will not recognize any inputs from the remote control or the buttons on the front and must be rebooted by removing the power supply.

Thoughts?

sageblue

I am running 10.6.1 and the same thing is happening: when I hit OK next to a song to play it, everything freezes, though the television program I had been watching remains in the background. However, I cannot exit out of the screen and also must reboot by unplugging the DVR. I can view photos just fine.

ksoza1

Same problem with a Mac - Made sure to only choose a playlist which has MP3 files, not AAC or Apple Losssless. Becomes locked on choose song OK screen and only way out is a full DVR reboot. Not good.

djsun

I'm having these issues as well. Can view photos, but music will work for a day or two if I reset the STB, but then stops. Has there been any resolution on this?

NotarySojac

The pre-release Mac beta would play our iTunes library with no problem (though the MM app on our PowerMac would crash every hour or so) but the release version refuses to load some all-mp3 playlists (especially Smart Playlists) and when you find one it will display telling it to Play results in a flashing code on the DVR and no music. I have reported ths to the beta developers and sent all the logs they asked for a few weeks ago, but no response yet.

15+ years of being treated as second-class citizens just because we're Mac users is getting really old...

john10803

The TV plays in stereo on its own. The music on the computer plays in stereo out of the computer.

But when I send music from the computer to the TV via media manager it only comes out of the right speaker. Does anyone know how I can get stereo sound out of the TVs?

Geoffreyl2

I am running Mac OS X 10.6.2 with VZ Media Manager V 1.0 Build 9.1.26. I have iTunes 9.0.2 (25) and iPhoto 08 7.1.5 (378).

I have no problem playing any of my iTunes playlists regardless of encoding (MP3, AAC) and so far no crashes of STB or my Mac. As long as I am using iTunes sharing on the STB that is the only audio I hear which brings me to the problem I have ...

My problem is that when I fire up media manager on my STB to view iPhoto the audio from the last selected channel is still there and if I play a slide show with a music track if the music track is playing (along with the tv audio) I can't pick it out. This app is great since there is very little to configure! I don't believe there is anything on the STB that needs to be configured.

Any one else get this far yet

thanks

WillNeub

I too am having an issue with Media Manager and my Mac.book I'm running 10.5.8 and when I attempt to play a song the DVR locks up. The screen is frozen in the selection menu (where it says "press OK to play"). The DVR will not recognize any inputs from the remote control or the buttons on the front and must be rebooted by removing the power supply. I have read many forums complaining of the same issue for several months. Is there any plans to address this issue? I think this is a great product and has an easy install, but all that isn't worth much if the application freezes up.

WillNeub

I was just noticing that there hasn't been a reply by Verizon on this thread since the beginning of October. And none related to the MAC version of the Media Manager.

nnjjoe50

Feeling neglected? does verizon ever respond or do anything about any of the questions and/or suggestions on the forums?

i just tried media manager after having it for months and not using it. i have other media players in other places that i use. maybe i tried it when i first got fios. so, i'm pretty disappointed with the MM interface, at least for playing music. i have 100s of CDs digitized on my music server and its incredibly cumbersome to find and play music using MM because of the lack of search/sort capabilities. it seems similar to the DLink player i bought years ago, including that the tracks on an album come up in alphabetic sort instead of album order (anybody notice that?). didn't anybody at verizon notice that and think it might be a crappy interface?

funny how at least microsoft got it right with the media center interface. how much trouble would it be for verizon to get the same kind of interface? maybe they should make the MM software opensource so that some of their users can make a better product?

anybody at verizon listening? can you hear me now?

and for my fellow MM users, does your MM work the same, and have you found any fixes/workarounds?

thanks,

joe

Justin46

@nnjjoe50 wrote:
Feeling neglected? does verizon ever respond or do anything about any of the questions and/or suggestions on the forums?

I see you just registered today and this was your first post so maybe you have missed something important about these forums:

"These Forums are a peer-to-peer support channel in which users help other users. If you need an answer from Verizon directly please Contact Us"

This quote is from the top of the page for this forum. And I believe this statement now appears at the top of the page for every forum.

Yes, sometimes Verizon employees do respond to questions or comments here, they have been very helpful in the past. But they do not respond to every thread.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

kpsoundadvice

I too am having the same problems with mac media manager. I can watch photos, but everytime i try to play a music file, the dvr crashes. I am running all of the latest software in itunes, the media manager, my OS is 10.5.8, powerbook G4. Any thoughts?

queen427

I can't believe the Verizon person responded and didn't add anything useful to the thread. I understand what you're saying but do you have any workarounds for this issue?

queen427

Can anyone from Verizon comment or anyone at all on the ETA for Media Manager to support Vista 64 bit? Thanks in advance.

mcxnarf

This problem has apparnetly been going on for quite sometime now! Why hasn't Verizon addressed this problem? My photos play fine, my videos play fine. The one thing that I do want is for my AUDIO playlists to play on my TV. I can set my music playlists on media manger on my computer ( VISTA). When I go to play the music files on the TV they appear and are playing, however no SOUND. I am a new subscriber to Verizon FIOS as of November 2009. Very happy with the quality of television! Can someone assist me, with this problem that apparently everyone has? Hey Verizon are you there?

pizzaparty

Simple 3-Step Fix to get you up and running:

1. Remove the HDMI cable from your STB. Plug in a Blue, Green, Red, Component Video Cable in to the back of your STB, then Plug in a Red, White Audio Cable into the back of your STB.

2. Remove the HDMI Cable from your TV. Plug in the other ends of the Blue, Green, Red, Component Video Cables connected to your STB into your TV, do the same with the other end of thes Red, White Audio Cables.

3. Change the Video Input Source on your TV till you see the video feed from the STB

Fire up Media Manager from the STB, Select your song/playlist, hit play.

Enjoy listing to your music.

gscholze

IN verizon media manager it prompts and asks if you would like to import play lists and songs from ITUNES. Why would it even give you that option if it will not do it in the correct format ? No songs at all from itunes will play in Verizon Media Manager.

GEEZ!

Maus

@pizzaparty wrote:
Simple 3-Step Fix to get you up and running:
1. Remove the HDMI cable from your STB. Plug in a Blue, Green, Red, Component Video Cable in to the back of your STB, then Plug in a Red, White Audio Cable into the back of your STB.
2. Remove the HDMI Cable from your TV. Plug in the other ends of the Blue, Green, Red, Component Video Cables connected to your STB into your TV, do the same with the other end of thes Red, White Audio Cables.
3. Change the Video Input Source on your TV till you see the video feed from the STB
Fire up Media Manager from the STB, Select your song/playlist, hit play.
Enjoy listing to your music.

Alas, that suggestion does not solve the problem with the current OS X version of Media Manager. My system has always been interconnected via component video and RCA audio cables. Never used HDMI. Attempting to play music locks up the STB, requiring a hard reset (unplugging the STB.)

BenS

When media manager first became available I installed it. It worked fine. 2 weeks ago my pc crashed and I had to re-install all my programs. Now I cannot play any music. I am using itunes. Itunes works fine. MM shows a list of all my music but it will not play on my pc or tv. I did notice that most of the music files are in M4a format. (not sure what that is). The few music files that are mp3 files do work. I have settings set to default and it shows M4a is supported. Is there anything i can do to fix this before I call support. PLEASE NOTE: I know little or nothing about computers. Thanks for your help.

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