I am so angry I'm about to go back to comcast. I tried to call technical support and it took me 10 minutes to get a human being. The computer [which no one wants to deal with] asked me my account number, my phone number, street my address, and my zip code -- and that was after I'd gone through a half-a-dozen options to attempt to get to the right department. I never did figure out how to get to the right department, and finally just started screaming "customer service!!" into the phone at which point the computer said, "You want to speak to a representative, is that right?" Of course I want to speak to a representative! I didn't call to talk to a computer! [Does any corporate executive think any of their customers want to speak to a computer?] Then when a customer service person finally came on the phone and she asked me my name, address, phone number, alternate phone number, and e-mail address, before she could even think about me and the reason for my call. [Kind of sounds like the custpomer's concern is the last priority doesn't it?] When I had comcast I could dial 1-800-comcast and push one or two options and have a human being, ditto with Geico insurance. But apparently verizon is too busy to be bothered with talking to their customers, so maybe they don't want any??
