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VERIZON IS A CHEATER COMPANY.

Verizon trap people with its lucrative offers. I had been a customer of Comcast for the last 3 years paying monthly bills $102.00 for the services of TV and high speed internet. On seeing Verizon offer $79.99/m for the same services, I decided to switch to Verizon and right from the 2nd month, I am constantly receiving bills $144.34. I explained thoroughly through writing letters and phone calls but no answer is received of any letter and no commitment was implemented of phone calls. There is no email link in bill dispute section and the chat link provided there, has nothing to do with bill dispute. It was appeared before me during the first 30 days of service that Verizon trapped me and tried to disconnect the service but the rep. on phone told me that time was out to disconnect the service without any charge. She lied that the period was 15 days and not 30 days as advertised for discontinuing service without charge. I seek a suggestion what I should do?

Comments

BrianMcD

There could be some fees for Set Top Boxes and taxes, but not enough to go from 80 to 144 on your bill.

Perhaps if you post some details (what plan/bundle you are on, number and type of STBs, internet and TC Labs, etc) someone here could see if they could assist you.

Telcoguru

What is the name of the package you signed up for and which set top boxes and channels did you get?

i_like_turtles

you probably got some set top boxes, starz, and some extra calling features like international calls, security suite for internet, games, non published service, like 35 dir assistance calls.... Tax,

correct me if im wrong, but isnt the 79.99 package supposed to be freedom Value, 1mb internet and the choice package before tax

If you upgrade to the freedom ESSENTIALS package, thats like 10 extra dollars.

if u upgrade to the 3mb internet package its like 10 extra dollars

and if u upgrade your DTV package from the basic choice package it costs way more than 10 dollars.

Message Edited by i_like_turtles on 08-04-2009 08:42 AM

Zia

I ordered Verizon Flex (Fios Tv and Internet) for $79.99/M and added South Asian (Hindi) $14.99/M. I also added an additional HD STB for $9.99/M under Order No{edited for privacy}. The lady who booked order confirmed the 1st HD STB as free (as first STB is an essential part of cable, without which the cable does not work). Additional STBs are charged. South Asian (Hindi) is a group of 3 channels which was clearly indicated on online Order Form.

After installation of service, Verizon dishonestly cancelled my Order No.{edited for privacy} without any reason and generated a new Order No.{edited for privacy} without my consent. Under new Order, Verizon started to charge me for 2 HD STBs ($19.98/M) and for South Asian (Hindi) ($34.99/M), considering 3 independent channels. At $14.99/M, I was already enjoying one Hindi channel from Comcast. I thought it incentive from Verizon getting 3 channels for the same price. Had it exposed to me earlier, I would not have switched to Verizon from Comcast.

It is just a propaganda of Verizon: blazing speed of internet, super picture clarity. I did not note any considerable difference between Comcast and Verizon, as for internet speed and Tv picture is concerned. Instead, Comcast is better in many ways:

Customer Service of Comcast is active, one can get response promptly via email, chat, phone or mail. Instead, Customer Service of Verizon is almost dead. There is no email link to forward complaint. I had many chat sessions but all the agents showed their inability in billing dispute. Phone calls proved fruitless as nobody took any action. I wrote 5 letters to Verizon given address but not even a single reply was received.

Comcast provides single cable outlet connection. One can enjoy about 100 channels by simply plugging in simple piece of cable direct to Tv. Verizon has installed a number of devices, AC adapter, battery. Installation of battery is senseless. When electricity is off, STB, Modem, Computer, Tv is off. What is purpose of battery when phone line is not installed?

I want to switch back to Comcast but Verizon intends to charge early termination fee whereas the fault is of Verizon.

Message Edited by KaLin on 08-04-2009 12:33 PM

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