For about a week now I've been getting not internet connection from my modem. The light is a orangish color (or as I've been reading online, it's called "amber").. instead of green. I've tried unplugging it, using a different coaxi cable, resetting it... nothing works. Does this mean my modem is broken? Will someone need to come and service or is this something Verizon and remotely fix over the phone? I remember another cable company I had was able to detect the problem right over the phone using my account number. I figured I would ask here before making the call so see if I could get any other suggestions to try. I'm usually pretty good at fixing these kind of things but this time I'm stumped.
