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Business FIOS provisioned for 35/35 only receiving 15/2

I have Business FIOS 35/35 with 29 static IP addresses. It has worked great and has been rock solid for years until the past couple months. I have finally had time to do some measurements and I consistently measure approx 14/1.5. It is almost like the service had glitched back to my original 15/2 plan before several upgrades.

I run carrier class Cisco gear on my end and I have tested outside my firewall with the same result. Unfortunately I am experiencing the usual multi hour hold when I try to reach the fiber solution center tonight. I would like to get someone to rebuild the circuit and reprovision the ONT. I have tried power cycling the ONT including removing the battery so it really does power cycle.

Does anyone know of a mechanism at some Verizon web site to request a circuit rebuild?

Comments

David9070

I did finally reach someone who was able to request the circuit rebuild for me. The rebuild did correct my issues. I will have to run speed tests more often to see if this happens again. The cause was described as a "missing cross connect". Can anyone interpret that for me? If there was a missing physical connection I would expect no data to flow.

Hubrisnxs

I would expect the same thing, if it was missing, then it can't pass traffic. Maybe they meant that it was mis programmed. The odd thing is, that a cross connect is simply that, and doesn't carry any programming for speed controls, it's just "point a goes to point b" . o_O Kinda like a cross over cable, but in a software sense.

So the person may simply have been miseducated, or the person they were talking to was rattling off a bunch of stuff as they were working on it, and that was all that stuck with the rep? At either rate, glad to hear you are working again

spacedebris

cross connects is the term they use for the provisioning of the data line. Basically it is a virtual line to the premise that tells your fiber how to handle the data traffic. It is likely they mis-spoke. It was likely a corrupted cross connect rather than a missing cross connect. They likely went into the computer, cleared the settings and re-entered the correct settings. Sort of like re-loading drivers on a computer.

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