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Choppy Internet Streaming

I have FIOS Internet, and cant watch any streaming videos smoothly. I have NHL Gamecenter subscription, and I cant watch 5 minutes of a game on the lowest setting without it breaking up and stopping to buffer. I have tried to "optimize" my settings, and i have tried to watch the videos on all 3 of my PC's including my desktop, which uses a wired internet connection.... Any suggestions? The speed tests I have run will show anywhere from 5 MBPS DL to 14 MBPS DL....

Thanks

David

Comments

jumpin68ny

Have you tried to reboot your verizon router? What kind of Anti-virus software are you running and are they common among all the computers?

Hubrisnxs

make sure you're wired speeds are normal before you continue. So how fast should it be?

Do a couple things first for us.

Get on the wired machine (if it's windows 7 don't start IE like normal, do a right click instead, and run it as administrator.)

Re-run the Verizon Optimizer (in rare cases you'll have to reboot the PC for the change to take affect, or at the very least shut down IE and then Re-open)

and then test at http://speedtest.verizon.net and let us know what you get.

If we can get your wired connection running as fast as it should consistently then we can get the wireless fixed next,.

onefifty

Ok sorry for the delay, I've been sick, and work a crazy night time schedule lately.

I can't even get the broadband test to run... I have tried running IE and Firefox as administrator, navigate to the test page, and once i click to initiate the test, it just doesn't start. (

Checking Connection

Not Started...

Upload Test (10 seconds)

Not Started...

Download Test (10 seconds)

Not Started...

Analyzing

Not Started...

I have tried rebooting the modem, and this has not made any difference. The strange thing is that I have run the speed tests in the past successfully, so I dont know why it's not working now. Website problem?

Here is what my plan states as far as speed-

VZ Fios Consumer Employee Annual Plan
VZ FiOS Employee SFU 25M/25M

All know at this point is I cant stream a hockey game at 800 kbps. I can't even watch an archived game, nevermind live streams. I'm paying 20.00 a month for access to NHL games that I cant watch so I appreciate your help! Thanks!

lou611661

Try the speed test, at speedtest.net,it could also be your computer,do you run disc cleaners defrag,what are the specs on the computer,video on a computer has a lot of factors,RAM,Video card,CPU,Hard drive space.

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