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Verizon security suite does not work with Windows 7

Does anyone have any idea when this will be fixed? I just purchased a new computer with Windows 7 and tried to download the security suite. Tech support informed me that they do not work together at this time I guess I have 60 days during which I can use the Norton package included on the computer on a trial basis then I will have to purchase something. This will mean that I am paying twice since I all ready subscribed to the Verizon package and I need it for other computers.

Comments

VZ_Kevin

Today RadialPoint released a beta version of VISS 9.0 that works on Windows 7. Re-download VISS from our website on your Windows 7 machine.

XP/Vista users will continue to get 8.0 from that site until 9.0 goes to general availability.

htmsnyder

How about a link to that version, or how do I get to it? I just upgraded to Windows 7, and have been trying for two days to secure my computer. When I go to Manage my extras, it just gives me the version that won't work. Very frustrating to pay for something you can't use. Especially since it also doesn't work on my husband's laptop (Windows Vista Basic.) Thank you.

raylock

Did your husband download using something other than Internet Explorer? My download for my XP machine was done using Firefox, but when I tried that for my Vista machine it would not work. Had to use Internet explorer. Hoping someone will respond to your request for a link to the new version.

abhi_col

call fios tech support and someone will install viss on windows vista basic

VZ_Kevin

It can be downloaded through "Manage My Broadband Essentials and Extras" under "My Account" on verizon.net

htmsnyder

I tried that several times. When I click on the Access Now button, it takes me right back to my home page (Verizon Central.) I had a link on my desktop to install the viss, but that one gave me the old version, which downloaded, started its prelim scan, then shut down. So I tried the link through my account/broadband extras again, several times, and each time it just transfers me back to my homepage or tells me that I have an older version of Windows that is no longer supported. I need to get this resolved somehow. I have no anti virus on my computer while I try to fix this. If I can't get this fixed quickly, I'll have to cancel the service and find some other program.

VZ_Kevin

So you click "Access Now" and you're redirected back to Verizon Central homepage. Hm.. that's a new one for me..

Is your browser crashing? Cookies allowed? ActiveX up to date + not disabled? Windows up to date?

Can you PM me the username you're signing into prior to going to Manage BBE&E? Thanks!

spacedebris

I just got off the phone with radialpoint trying to get the beta version installed on windows 7. They said they are having issues with it and have decided to pull the beta back off as it was causing too many issues.

For now, anyone that needs protection for windows 7. You can download the free version of AVG and it is fully compatible with Windows 7 until Verizon can get theirs working with 7. Works great and its free.

Justin46

@spacedebris wrote:
For now, anyone that needs protection for windows 7. You can download the free version of AVG and it is fully compatible with Windows 7 until Verizon can get theirs working with 7. Works great and its free.

Another excellent free alternative is Avast. I formerly used AVG for many years, I am much happier with Avast. Another apparently good choice is Avira, although I have never used it. But your mileage may vary....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

Hubrisnxs

Microsoft also has "Windows Essentials" which is a free windows antivirus, that works pretty well.

ALM

Earlier posting indicate that Verizon actually has a compatible version of VISS for Windows 7.

Do they or don't they? A simple answer from a Verizon tech would be helpful.

I've been searching the Verizon site for an hour trying to figure if there even was a compatibility problem.

Apparently Microsoft knows about it because the Windows 7 Install Advisor app from Microsoft says

I must uninstall the VISS.

I've found out more from these old posting than from the official Verizon FAQs.

Windows 7 is a big deal -seems like Verizon just ignored the reality of its pending release.

We've known it was coming for over a year.

So is there a compatible version or not and will I be charged for downloading it if I already subscribe to the Vista compatible version?

nut4sports

Thank goodness for AVG. They are kind enough to provide some free security whenever problems like this arise. However, it is ridiculous that this is necessary. I wonder how many ISPs other than Verizon are not prepared for Windows 7.... Since it has hit the market without any notice...right? 🙂 Unfortunately, this is all to typical of my experience with Verizon. I guess if they were NASA, men would have been sent to the moon and then start working on a way to get them back. I am pleased that Verizon is sending customer in some areas a modem-router to replace Actiontec. I had to connect a Linksys router to mine in order to get my all wireless home network to function. I wish FIOS was not so good with sports for I sure would have few headaches without Verizon. I hope that distribution of the new equipment will prevent other problems with Windows 7.

nut4sports

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