We signed up for the Version FIOS triple play - phone, TV and internet almost a year ago. This is the WORST service EVER!!!!! As said by the previous poster, it took us almost a month to get our phone issue worked out. For the first 3 weeks we could not get incoming calls. We called Verizon every day - and after being on hold for over 20 minutes each time, we were repeatedly told it was not Verizon's fault. We also had issues with our TV for months. The TV randomly turns off. Each time we called for technical support - again being on hold for over 20 minutes they would simply reset the cable box over the phone. AFter about 2 months and 20-30 instances of this we requested a new box. They told us we would have to pay for a new box. So, we have to pay for them to replace their defective equipment??!?!?!? Over the past 11 months we have had one billing issue after another. Again, each time we call to get it right, we are on hold forever only to be bounced to different departments all claiming it's not their area. We finally gave up resigned to the fact that we were stuck with their horrible service for the year of our contract. The cable service was fine for a few months...but the issues have started up again. Just in the past 24 hours, the TV has turned off for no reason in the middle of a show 6 times! 6 times in 24 hours!!!!! I called to find out the exact ending date of my contract...and surprise I was only on hold for about 12 minutes. We can finally cancel this terrible service on October 28 and I am counting down the days!!!!!
If you do not yet have Verizon - DON'T get it!!!!! I have never had these issue with any other cable/internet provider. I cannot wait to get back to Comcast!!!!!
