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Switching from DirecTV to Fios TV

Fios TV was not available when I selected my bundle last year and Verizon offered me a bundle thru DirecTV. I was told that when Fios TV became available I would be able to switch Verizon without paying termination fee. Has anyone run into this issue? I am trying to avoid being put on hold with customer service (for ever) unnecessarily!!

Comments

BrianMcD

This has been discussed here before, check out this thread:

http://forums.verizon.com/t5/General-Residential-Products-and/Can-one-gets-out-of-DirectTV-gt-FiosTV/m-p/55897#M1301

Does not sound like you will be able to do anything (Without a Fee) until your DirectTV Contract is up.

ao1

Thanks for the reply. I am going to call and complain. I have every person I talked to during the hour long phone call. Reps should not be making false promises. SOMEONE can authorize a monetary resolution!!

ao1

Verizon is becoming as bad as Comcast in customer service!!

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