Nice Article on your blog. Does Verizon ever do internet checks on the "chat session" for their company to ensure customer satisfaction? Does this chat session created by Verizon to assist customers online have any ethic bylaws(unspoken). Reason I ask your blog is your referenced to do with FCC so your knowledge and view is respected. Plus I had the oppurtunity today to notice a (word) typed in front of name when asking a questioned so I questioned why (the word was a reference that was my by the sender represented by Verizon). I believe customer improvment and Verizon customer service could be improved for training purposes if the corporate level screened the chat sessin, what do you think?
