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Slow download speeds - Maryland FIOS

I have had a problem with download speed since 1/16/11. 90% of my file downloads have gone from 3-4 mb/s to 100 kb/s. My speed test to verizon shows normal speed when I use the MD server test. When I use the fios NY server to test speed download speed is 30X slower. I have checked everything possible on my computer and spent hours with fios support and have gotten nowhere. At this point I have no idea what to do, just hoping there is a network/server problem outside of the verizon network that will be fixed in time.

I seems that most of my trace tests south and west are fine but north is where i have trouble. Could mean nothing, could mean something.

Tracing route to google.com [72.14.204.99]

over a maximum of 30 hopps

1 <1 ms * * 192.168.1.1

2 8 ms 5 ms 10 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117

.1]

3 9 ms 9 ms 10 ms G6-3-354.BLTMMD-LCR-03.verizon-gni.net [130.81.1

31.156]

4 11 ms 9 ms 10 ms so-9-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net

[130.81.28.80]

5 35 ms 14 ms 14 ms 0.so-2-3-0.XL3.IAD8.ALTER.NET [152.63.30.17]

6 16 ms 11 ms 10 ms TenGigE0-6-1-0.GW7.IAD8.ALTER.NET [152.63.32.194

]

7 50 ms 47 ms 50 ms google-gw.customer.alter.net [152.179.50.62]

8 118 ms 17 ms 19 ms 216.239.46.248

9 14 ms 20 ms 28 ms 66.249.94.46

10 13 ms 14 ms 14 ms iad04s01-in-f99.1e100.net [72.14.204.99]

Trace complete.

Tracing route to nytimes.com [199.239.136.200]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 8 ms 3 ms 5 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117

.1]

3 9 ms 9 ms 9 ms G6-3-454.BLTMMD-LCR-04.verizon-gni.net [130.81.1

33.78]

4 13 ms 9 ms 9 ms so-2-0-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

28.82]

5 18 ms 18 ms 19 ms so-3-3-0-0.RES-BB-RTR2.verizon-gni.net [130.81.1

9.104]

6 17 ms 19 ms * 0.ae2.BR1.IAD8.ALTER.NET [152.63.32.158]

7 16 ms 18 ms 19 ms dcp-brdr-03.inet.qwest.net [63.146.26.105]

8 21 ms 19 ms 19 ms nyc-core-02.inet.qwest.net [67.14.1.202]

9 * 22 ms 24 ms ae-6.r23.nycmny01.us.bb.gin.ntt.net [129.250.2.8

]

10 * 19 ms * po-4.r03.nycmny01.us.bb.gin.ntt.net [129.250.2.2

21]

11 19 ms 18 ms 19 ms ge-1-2.a00.nycmny01.us.da.verio.net [129.250.30.

193]

12 * * * Request timed out.

13 * * * Request timed out.

14 * * 199.239.136.200 reports: Destination net unreachable.

Trace complete.

Tracing route to miamiherald.com [152.52.20.247]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 4 ms 4 ms 4 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117

.1]

3 5 ms 9 ms 9 ms G6-3-354.BLTMMD-LCR-03.verizon-gni.net [130.81.1

31.156]

4 9 ms 8 ms 9 ms so-9-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net

[130.81.28.80]

5 10 ms 14 ms 14 ms 0.so-2-3-0.XL3.IAD8.ALTER.NET [152.63.30.17]

6 13 ms 13 ms 13 ms 0.ae3.BR2.IAD8.ALTER.NET [152.63.41.229]

7 13 ms 12 ms 9 ms ae6.edge1.washingtondc4.level3.net [4.68.62.133]

8 * 16 ms 15 ms vlan90.csw4.Washington1.Level3.net [4.69.149.254

]

9 * 16 ms 14 ms ae-72-72.ebr2.Washington1.Level3.net [4.69.134.1

49]

10 17 ms 30 ms 17 ms ae-6-6.car2.Raleigh1.Level3.net [4.69.132.177]

11 21 ms 18 ms 20 ms HOSTED-SOLU.car2.Raleigh1.Level3.net [64.158.228

.18]

12 22 ms * 20 ms cr1-g2-2.ral.hostedsolutions.com [216.27.80.202]

13 16 ms 18 ms 18 ms dr2-g7-1.ral.hostedsolutions.com [216.27.80.10]

14 144 ms 58 ms 23 ms nmps-prod0.nandomedia.com [152.52.20.247]

Trace complete.

Comments

spacedebris

@wolfsteve wrote:
Tracing route to google.com [72.14.204.99]
over a maximum of 30 hopps
1 <1 ms * * 192.168.1.1
2 8 ms 5 ms 10 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117
.1]
3 9 ms 9 ms 10 ms G6-3-354.BLTMMD-LCR-03.verizon-gni.net [130.81.1
31.156]
4 11 ms 9 ms 10 ms so-9-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.28.80]
5 35 ms 14 ms 14 ms 0.so-2-3-0.XL3.IAD8.ALTER.NET [152.63.30.17]
6 16 ms 11 ms 10 ms TenGigE0-6-1-0.GW7.IAD8.ALTER.NET [152.63.32.194
]
7 50 ms 47 ms 50 ms google-gw.customer.alter.net [152.179.50.62]
8 118 ms 17 ms 19 ms 216.239.46.248
9 14 ms 20 ms 28 ms 66.249.94.46
10 13 ms 14 ms 14 ms iad04s01-in-f99.1e100.net [72.14.204.99]
Trace complete.

Well while most of your tracerts look good for the most part. This is the most concerning point of the whole post. You are seeing packet loss between the computer and the router.

That in and of itself may be your entire issue. This leave 3 possible problems.

1. An issue with the router. I would reboot/reset the router. see if the problem continues

2. An issue with the eithernet/wireless between the computer and router. replace the ethernet cable and try again

3. A problem with the computer itself. Do you have other computers? Are they having the same issue?

wolfsteve

Thanks for replying.

Yes I have already rebooted the router numerous times and checked all the connections. I do have another computer on the network which is experiencing the same problems. I did try to download files from various site today and did find that 25%-50% where at normal speeds (ex. game demo from yahoo.games. at 4mb/s). Other game demo files at the same site download 30% slower. I do on occasion download files from hosting sites like fileserve.com. After 1/15 all downloads from there slowed from 4mb/s to 100 kkb/s, yet I can still upload a file there at normal speeds. I changed my DNS server today to see if that made any difference but no change in download speed. I think at the this point the question is what is most commonly the culprit of reducing downstream speeds between point A. their server where the file is housed and point B. ME. If anybody can answer that for me I will send you a box of chocolates because I am all PINGED out at this point.

Tracing route to fileserve.com [209.222.23.220]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]

2 7 ms 4 ms 4 ms L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117

.1]

3 5 ms 9 ms 4 ms G6-3-454.BLTMMD-LCR-04.verizon-gni.net [130.81.1

33.78]

4 20 ms 9 ms 10 ms so-2-0-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

28.82]

5 19 ms 19 ms 19 ms 0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]

6 21 ms 24 ms 128 ms 0.so-1-0-1.XL4.NYC4.ALTER.NET [152.63.1.170]

7 24 ms 22 ms 21 ms TenGigE0-7-0-0.GW5.NYC4.ALTER.NET [152.63.17.62]

8 21 ms 22 ms 20 ms nlayer.customer.alter.net [152.179.78.38]

9 20 ms 18 ms 19 ms ae1-60g.cr1.nyc3.us.nlayer.net [69.31.95.153]

10 38 ms 18 ms 19 ms ae2-110g.cr1.ewr1.us.nlayer.net [69.31.95.145]

11 20 ms 19 ms 24 ms as20473.xe-0-0-0-4076.cr1.ewr1.us.nlayer.net [69

.31.95.6]

12 20 ms 20 ms 19 ms ethernet49-fesx448-1.ewr3.choopa.net [66.55.128.

202]

13 * 22 ms 19 ms 209.222.7.82

14 22 ms 24 ms 23 ms 209.222.7.86

15 20 ms 23 ms 24 ms 209.222.23.220

Trace complete.

LeVer2k2

I live in Maryland as well and am experiencing the same problem. I started noticing the lag in my browsing last Thursday 1/20/11. Almost every tracert I do shows packet loss at the Verizon servers and/or IAD8.ALTER.NET. Verizon speedtests say that everything is fine, while every 3rd party speedtest that I'm aware of consistently shows between 1-3Mbits per second for my download speed. Streaming video fails to play continuously and webpages sometimes fail to load. I'm regularly getting between 10-20% packet loss when I ping major sites like Google and CNN. Below are typical examples of my tracert and ping (30 packets) to Google:

Tracing route to www.l.google.com [72.14.204.99]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     4 ms     5 ms  L100.BLTMMD-VFTTP-54.verizon-gni.net [96.244.117
.1]
  3     7 ms     4 ms     5 ms  G6-3-454.BLTMMD-LCR-04.verizon-gni.net [130.81.1
33.78]
  4    11 ms    10 ms     *     so-2-0-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
28.82]
  5    19 ms    15 ms    16 ms  0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]
  6    20 ms     *       16 ms  TenGigE0-7-2-0.GW7.IAD8.ALTER.NET [152.63.37.94]

  7    57 ms    57 ms    57 ms  google-gw.customer.alter.net [152.179.50.62]
  8    23 ms    19 ms    15 ms  216.239.46.248
  9    30 ms    15 ms    16 ms  66.249.94.46
 10    19 ms    19 ms    20 ms  iad04s01-in-f99.1e100.net [72.14.204.99]

Trace complete.

Pinging www.l.google.com [72.14.204.103] with 32 bytes of data:

Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Request timed out.
Reply from 72.14.204.103: bytes=32 time=21ms TTL=53
Reply from 72.14.204.103: bytes=32 time=16ms TTL=53
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=22ms TTL=53
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=20ms TTL=53
Reply from 72.14.204.103: bytes=32 time=22ms TTL=53
Request timed out.
Reply from 72.14.204.103: bytes=32 time=17ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Reply from 72.14.204.103: bytes=32 time=21ms TTL=53
Request timed out.
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=21ms TTL=53
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=21ms TTL=53
Reply from 72.14.204.103: bytes=32 time=17ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Request timed out.
Reply from 72.14.204.103: bytes=32 time=17ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Reply from 72.14.204.103: bytes=32 time=21ms TTL=53
Reply from 72.14.204.103: bytes=32 time=18ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Reply from 72.14.204.103: bytes=32 time=19ms TTL=53
Reply from 72.14.204.103: bytes=32 time=17ms TTL=53

Ping statistics for 72.14.204.103:
    Packets: Sent = 30, Received = 26, Lost = 4 (13% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 22ms, Average = 18ms

Thanks for any help you can provide.

wolfsteve

As of 2:30 everything seems to be back to normal. As mysteriously as the problem appear it has now disappeared. We will see if it stays that way.

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