I do not care for the way in which FIOS handles service problems. Should you need replacement equipment you must wait for it to be shipped UPS. Nine times out of ten when the equipment arrives its faulty and now you must contact FIOS again and now wait for a tech to come to your home. Instead of paying UPS lets use this to pay the techs instead that work for Verizon and handle the problem in a much more timely manor.
