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Where to buy a lead-acid back-up battery for Verizon Fios BBU?

Yahzmin

OK, my battery needs replacing. I finally got it OUT. Now, I can't find a replacement unit. Radioshack, BestBuy, Lowes', etc. do NOT carry this battery. WHERE can I buy one? Anybody have any suggestions?

Oh, and how do I get the BBU to STOP beeping? Supposedly, it should have stopped when I removed the battery (if I read the explanation right), but it is still beeping. HELP? The unit is right under my bed and I'm a light sleeper -- lol!

Thanks, anybody who can help with this. BTW, I'm in Dover, Delaware, if that helps any.

Monica

Comments

Hubrisnxs

hi monica, try calling home depot's and lowes and osh. these will be available at any home improvement store.

the model is Portalac PX12072, you don't have to get the exact model number though, as long as it's a 12V 7.2Ah, sealed lead-acid batteries , it should fit and work.

Justin46

As Hubrisnxs says, you should be able to get them at Home Depot or Lowes. But for much more information on this topic, with muliple sources mentioned, here is a link to a thread on dslreports.com: Link

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

Yahzmin

Thanks, guys. But Lowes' does not carry it, nor Home Depot. At least not in Delaware! Don't know what OSH is, but figured at this point I'll just have to order on-line rather than pick up.

spacedebris

Its the same battery that my kid's "power wheels" car uses. I got mine down at Wallmart in with the power wheels

or you can go to

http://fios.asurion.com/

jmw1950

The batteries are available from a number of sources. They are often available on eBay (search for 12V SLA battery), and they can be ordered by Internet from several sources such as www.digikey.com. As long as it is 12V and somewhere near 7AH, and has the right type/size connectors on it WILL work. There are two sizes of connectors, .250 and .187, just make sure you get the right size (look at the old battery).

In most decent sized towns and cities, there is a battery specialty supplies (like Batteries Plus). Check the yellow pages, and they are likely to have a battery that will work fit and work properly. www.batteriesplus.com has a store locator, and according to the web site, most location will stock the 12V/7AH SLA battery.

Good luck.

JanetInNJ

I have had to replace the battery twice. Both times, I got the replacement battery at my local Radio Shack here in northern NJ.

I just ordered one on-line from ASIHOME.COM so I have it on hand. It was cheaper than Radio Shack and shipping was very fast.

The unit will NOT stop beeping until the battery is replaced.

prisaz

Second post in FAQ.

http://forums.verizon.com/t5/Frequently-Asked-Questions/I-need-to-replace-the-battery-back-up-BBU-Where-can-I-get-one/m-p/15830#U15830

I have found http://www.batteriesplus.com/ to be first rate. Even when replacing the APC batteries that cost almost double.

I have had the same battery since Fios was installed in 2005. If anyone is purchasing the batteries and replacing them twice, I would stay there is a serious problem, or you are having many power interruptions.

Then again I have had my FIOS power supply pluged into a low cost 500va UPS. It carries my network connection long enough for me to power down my PC that is also on its own UPS. The BBU only carries the phone service, which is useless with VOIP or if you are in the middle of a VPN connection to the office.

jmcohen231

funny you mentioned this b/c my FIOS box is also beeping, indicating that I need to replace the backup battery. what is not funny though, is that I've had the box for just under 12 months.

shouldn't VZ replace it?

prisaz

@jmcohen23 wrote:
funny you mentioned this b/c my FIOS box is also beeping, indicating that I need to replace the backup battery. what is not funny though, is that I've had the box for just under 12 months.
shouldn't VZ replace it?

It should not have gone bad in under a years time. Just like a UPS it should last about 3 years or more, unless it is constantly deep cycling because of power interuptions. So yes I would call support and complain if your service has been active for under a year.

jmcohen231

thanks for reassurance.

I called for the 3rd time last night (was on hold for 45 minutes!). They agreed and said that since there is a 1-year warranty, they would send me another battery. I guess I have to figure out how to install it myself - shouldn't be too tough I suppose.

Nonetheless, I got real lucky. I had been hearing that beep for about a week, and did not realize where it came from until I was in the garage doing some cleaning when I heard the beep again. I think it beeps once every hour. the lucky part was that had I not realized it until after the 30th, then I would have been out of the warranty period.

If a VZ technician is reading this, it would be nice if the ONT box could at least send a message to either the STB or the customer's e-mail notifying them that the battery needs to be replaced. I'm sure there could be a simple diagnostic check through the router's settings. Or perhaps having the box beep a little more frequently.

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