World of Warcraft DC's using Verizon Security Suite - fixes?

I am a new Verizon Fios customer and when I originally had the service installeda couple weeks ago, I did not install the security suite right away. I was using Norton 360 (Comcast) on my desktop and Windows 7 security services on my laptop. All was working well in terms of internat access, speeds, and WoW performance.

I then proceeded to install the security suite on my desktop and laptop and now WoW DC's after approximately 5 minutes whether I use direct connect (desktop) or wireless (laptop). Did not have any issues before installing the security suite. Turning off the features I have access to in the menu's does not help the situation. Using my laptop on a DSL wireless network at work location is fine with no disconnects.

If I am running the Ventrilo client software it drops connection as well and I have to close and relaunch it to get it working again. The DC and Ventrilo issue happen simultaneously. The DC's occur even without Ventrilo ruunning.

Were do I begin as I dread calling support and get pointed to Mcafee and Blizzard when the issue seems to be related to the Verizon router/fios services and probably Mcafee interaction. Also what is the "cleaner" program to remove Mcafee from my system?

Thank-you in advance for your constructive input.

Accepted answers

Soupy1

Marking this as solved. Thanks everyone for your guidance. I still haven't tried replacement router, but if it works I will update thread.

Solution was to front-end my Fios service using a third party router (DIR-655) connected to the Ethernet port of the ONT. Verizon activated the port for me. The DIR handles web traffic, serves IPs, and runs the wi-fi. I have the Actiontec (WAN port) connected to the DIR-655 (LAN port). The Actiontec is DMZ'd, manages Coax connection, and handles STBs (IP etc...). I am running the VISS, but not family protection.

Currently I do not have remote access to the DVRs but that's a different issue.

All comments

EpicFail1

The only true way to remove McAfee is to reformat and Reinstall.

If you happen to have an Actiontec WAP, then you are probably going to experience A LOT of disconnects.

FIOS happens to have a lot of issues with keeping MMO's running.

lasagna

Not a fan of the Verizon Security Suite -- I think there are much better solutions with less overhead and at less cost than this product. With that said ... let's see about what you might be experiencing.

This sounds like a problem we were experiencing with our enterprise implementation of McAfee a few months back with their firewall/HIPS product losing track of "state" on open connections and closing them or inappropriately blocking subsequent packets because it say the traffic as "out of sequence". Try to find and temporarily disable the Firewall and HIPS part of the security product (might be in the Systray or you might need to go into Control Panel and find the firewall software and disable it there). See if that fixes the problem ... if so, then you have the same bug we encountered. Our problem ended up being a hot fix from the vendor.

Also, you did completely remove Norton 360 and all components before installing the Verizon product didn't you? If not, having contending security products on the same machine can give you are world of hurt.

The "cleaner" to which you refer is to address a specific scenario where you can end up removing the McAfee products using their uninstaller but for some reason parts get left behind or the uninstaller fails with an error. The cleaner will go in and find the errant parts of McAfee which got left behind and properly attempt to remove them.

Soupy1

I can try it once again, but on my desktop I did go through the configure and turned off the components but still had the problem - think I turned off everything I could through the configure menu's and just short of doing an uninstall.

What is HIPS I could not find a reference to it?

Norton 360 was removed on my desktop (Vista 64bit) and my laptop (Win7 64bit) never had it - just basic Windows 7 security.

Would this be an interaction of Mcafee and Fios/router? as I do not seem to have this issue here at work running through Verizon DSL.

Thank-you for your response. I will most like remove the security suite and cancel it from Verizon. Also will probably go to Avast.

EpicFail1

GO BACK TO YOUR OLD ISP BEFORE IT IS TOO LATE..

SAVE YOURSELF IT GETS WORSE FROM HERE...

lasagna

So, are you saying you don't have the problem with the SAME computer when attached at work, but do have the problem with the SAME computer when at home? Or are they different computers?

If it's the same computer at two different locations, we need to focus on something different. By same, I mean the exact same computer, not two different computers running the same program.

Soupy1

@lasagna wrote:
So, are you saying you don't have the problem with the SAME computer when attached at work, but do have the problem with the SAME computer when at home? Or are they different computers?
If it's the same computer at two different locations, we need to focus on something different. By same, I mean the exact same computer, not two different computers running the same program.

Yes to clarify - same physical laptop - two different locations. Both locations using wireless connection. Ran Wow for over half hour this morning in work location and no issues (Verizon DSL). Only see issue at home.

somegirl

@EpicFail wrote:
The only true way to remove McAfee is to reformat and Reinstall.
If you happen to have an Actiontec WAP, then you are probably going to experience A LOT of disconnects.
FIOS happens to have a lot of issues with keeping MMO's running.

Funny, I've been playing various MMOs on Verizon FiOS for years, never had any problems. Yes, I'm using the Actiontec router that came with the service.

Maybe it's not FiOS. Maybe it's you/your pc/your network, EpicFail.

EpicFail1

No.. It was actually the coax that Verizon used to connect the ONT to my house.

It was grounded incorrectly.

Soupy1

Ok last night I went into my router to try the DMZ testing etc and noticed port forwarding wasn't set - even though I thought the installer mentioned needing to do it and thought he set it. I turned it on for WoW and was able to run without incident for well over an hour of testing. Tonight I will be able to stress test that solution. I still have VISS installed and running.

Now on to my laptop. Running Windows 7 and VISS. I still got disconnects as port forwarding appears to be device dependent. I decided to bite the bullet and uninstall VISS. WoW appears to now work ok, but the uninstall had adversely affected my internet explorer software (I can no longer see my wall feed from facebook, it has affected the entry of username and passwords as well. I tried to reset it and it could not perform the last step.

Google Chrome works fine. I guess I will muck things up more by uninstalling IE8 (64 bit) and reinstalling the 32 bit version as there is an issue with some 64 bit addons anyway causing performance issues..

Soupy