VERIZON CORPORATE STORES VS ONLINE SERVICE

msfhny

The brick and mortar services offered by Verizon corporate stores does not match the quality of the online experience and prices never match. In store reps need more decision making ability to ensure customer needs are met. I would pay more to have a vendor who could consistently offer tech and service support in a consistent and rational manner. When you consider the average two yr. contract with data averages over $2300 {please keep your posts courteous}

tj2hope

I sent the following message to CS Friday 20th and have not recieved any reply, so I decided to try this forum.

On November 10, 2009 I decided to take advantage of Verizon’s "Customer Satisfaction - 30 day offer" and sent back my recently purchased HTC Ozone. My problem with the Ozone was the small fonts were very hard for me to read and the keyboard was also too small. My thoughts was that I would return the Ozone and exchange it for a Motorola Droid, which has a bigger screen and keyboard, knowing I will have to pay the difference plus a $35 restocking fee.

According to FedEx, the HTC was delivered to your Ft. Worth center on November 12th and was signed as receiving it by B. Wilburn. That is the last communication I have had concerning the progress the request. Is there someway you can tell me where I stand in the "Que"? That way I should be able to tell how long it will be before I can expect to get the new phone. The original communication in buying the phone online was so efficient, I expected the return would be likewise. If I had known this would have been so time consuming, I would not have purchased online to begin with as returning a phone to a local store would have only taken one day.

I have been checking "My Verizon" account and email several times a day, but have not seen any indication as to the status of this exchange. Is there any other way of following the process?

In view of the above, I don't think I would ever advise anyone to purchase online.