Impossible to upgrade internet service??

t1box135

Apparently, it's impossible for me to upgrade just my internet service without upgrading my phone service as well? I've been paying $19.99 for just 768down/128 upload for years now and still I'm not "allowed" to upgrade my internet service. I'm just wondering if this is true. I've been at Verizon for years now, but I swear each day I inch closer to Optimum...

MisplaceDreamer

ask them why you cant upgrade

It may possible that a faster speed of internet is not yet available in your central office.

which is why you only get 768k.

800-VERIZON

you can always upgrade without encurring any add'l charges so im not sure what other reasons would prompt a "not allowed" other than that.

Hope this helps

-K