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no way to report downed Verizon Fios optic wire

A Verizon Fios optical wire was knocked down and laying across mr driveway, very dangerous but there’s no way I could report the issue to Verizon. Neither their phone support nor chat is working. Can anyone help to escalate the situation to Verizon please?

Comments

jonjones1

http://www.vzdownwire.com

Or call your local police if hazardous.

jlquine

the WORST customer facing website. I keep calling the # number they have on their website to call and they say they have to transfer me to the Fios department and then the call drops (if I have to be transferred, why is that the # you tell me to call?). The chat feature does not work either.

I tried the vzdownwire.com site, but there is no indication of when/if they will make it out.

mongs1976

I have the same problem, blocked my driveway. Their Chat service is not working neither the phones are going to the right person, totally frustrated and stranded.

tns2

You might do better twittering them @verizonsupport

Clearly their support lines are overwelmed.

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