Redzone is still not working for week 4!!!!!! Someone take care of this IMMEDIATELY this is RIDICULOUS
Same problem in Arlington VA. This is the third week out of four that we have not had service just before kickoff. I don't care whose fault it is, but it is irresponsible for Verizon to not credit there customers for services not provided
Not working in TX either.
I am absolutely LIVID
Not acceptable
3/4 it's been broken for me too
they will lose a lot of customers over this
Not working here in the Philly area either AGAIN...Kickoff was 10 minutes ago. **bleep**!
What a shocker!! You better believe I will be calling in tomorrow to get some sort of credit. I thought Comcast and TWC were bad, but I've had nothing but problems since joining Verizon.
Redzone is not working in SoCal either. I have a grey screen on both channels (standard and HD). Last week was spotty and the week before I had to call in to get it working again. I've never had problems like this before.
If you are in DC, tune to channel 335 for SD coverage of the Red Zone channel.
the standard definition channel doesn't work either. no one is helping to fix this.
are there any verizon employees on this site?
THis is ridiculous
MD - anne arundel county - my redzone is not working yet again, been on hold for 30 minutes and the phone states i should be able to watch the non-HD channel 335. nope that doesnt work either.
Verizon - very very disappointed.
Yep 3 out of 4 weeks including the NFL opening weekend when I had no Red Zone ALL day... Called and sat on hold for 20 min just to be disconnected... Called back and sat on hold again and same thing... Third time I called I get an "engineer" that is asking me what my internet problem is... Reallllly...
Ive had Direct TV for years and moved to Verizon FIOS because it was being advertised as the better option... I strongly disagree and think their Support is worse than the service Ive experienced since activation which was only 3 months ago...
Insane that a provider such as Verizon has such a bad Support process and even worse CSR's...
Most def will be looking into the guidelines of removing service prior to my commitment date considering that I cant use the options I pay for month after month...
@bearpaws wrote: Redzone is still not working for week 4!!!!!! Someone take care of this IMMEDIATELY this is RIDICULOUS
I live in Rockville MD and neither the SD or HD RZ channels are working. I called the technical support line and heard a recording "We are aware of the problem with the channel 835 RZ channel". When I heard that, I hung up. Who knows when this will be fixed. Really annoying that it's broken during the 7 hour timeframe of the week where this channel is actually relevant.
It's back for me in Philly on both 335 and 835
All,
We are sorry to hear about these problems with NFL RedZone. If you live in MD / DC area the HD issue should have been fixed by our engineers. If you are still having problems with RedZone please fill out our link here and we will be happy to take a look , please include your username and a billing telephone number that we can pull up your account by.
https://www22.verizon.com/onecms/verizonsupport?ID=REDZONE-forums ^MMP
so glad i upgraded my package for this
i heard comcast redzone is fine
i never waited on hold for over an hour with comcast......
i think its time i go back to comacast
still not working, whoever said MD HD and SD was working is wrong.
Yeah, it was a Verizon rep who said it was fixed but he is wrong. He provided a link where you can register your complaint. I clicked on it and left my feedback. The auto response says they'll get back to me next business day. I can't **bleep** wait to watch RedZone on Monday afternoon.
I think the correct response is that Verizon should give us money back AND fix it.
Once I finally navigated through their aweful, interactive voice response system IVR), I spent well over 30 minutes on hold two times only to have the line go dead. And when I finally got though, the person I spoke to was totally clueless. Regarding their CSR's, they are the worse that I have ever had the misfortune of having to deal with.
It is clear that Verizon does not care about customer complaints. If they did, (1) when something like Redzone goes out, they would have a dedicated message telling folks that as soon as you call their support line. As a contractor, I've worked on IVR systems for the federal government with some of the largest and most experienced IVR vendors in the country. The Verizon IVR system is a joke. And (2), they would improve their IVR system menu and customer support experience. Clearly, they do not care.
I moved my cell phone(s) from Verizon to AT&T because of Verizon's poor customer service. AT&T isn't perfect, but their customer support experience is much better than Verizon's IMHO. I will soon move my Internet, TV, and home phone service to another carrier as well. I've had enough of Verizon.
New subscriber as of Friday 10/5. I have had all sorts of issues...
(I do eventually get to the topic of this post...)
Turns out, the Verizon monthly price worked out to about the same as I was paying so my motivation was the supposed better quality picture (not so far) and the better service (not apparent so far).
Everything I read on this forum indicates that there are no Verizon moderators that read or react to what is communicated here but I will be taking it up with the folks on the support lines. We'll see how THAT goes.
