Can't pay my bill online anymore

joanna71

I have paid my bill online for years but I am not able to do it anymore. I have called twice and opened a service ticket but I have not been able to get a status update and when I call, I get disconnected. I don't even know what my bill amount is anymore. Can someone help?

[Deleted User]

Hi js7100,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.