Been a FIOS customer for four years now and quite happy with the quality of internet and tv. We got 2 hd-dvrs and one sd-stb. The two dvrs have been giving us grief for a little while so I decided to take them to the vz store to get replaced. (One was always freezing up and rebooting, while the other box's fan was louder than a 747).. So got the boxes replaced (6416-2) replaced with (6416-1) - would have liked the newer boxes but was just happy to get working boxes - supposedly working boxes. And did i mention they changed my DVR monthly fee from 12.99 to 15.99 just because i needed a repair - awesome!
My adventure began after getting the new boxes setup. Nearly immediately one of the boxes died - no response at all, so had that shipping/replaced. The other is just crazy slow - slower than the original box. For about 2 weeks we've been at least able to watch tv which was challenging before 🙂
Now, the box we had replaced and then replaced again is now deciding to go bad! Middle of the night it seems like some maintenance/check is happening on it but the hard drive must have issues as it sounds like a loud clicking for about 30 minutes... a great sound to wake up too when it hours before time to wake up.
I'm afraid of contacting support again as it seems like the replacements they send out are just other people's rejects and then i'll be stuck without watching/recording with whatever junk shows up 😞
Beyond paying $40 or $50 each there needs to be a way to get a replacements to the new model - not a reject. After all the money I've spent for 4 years for the DVRs and STB (around $1500) i think i have easily paid for them and should be able to get some of the newer equipment that works without paying an 'upgrade' fee! Especially since i also just renewed for another 2yrs and increased our subscribed serivces.
I just wish there was some better treatment available for existing customers or at least more quality controls around the replacement equipment!
