Hello,
On Friday, January 16 around 630 am, I called Verizon to place an order for a new cable card. The representative was extremely nice nad helped me out.
When I placed my order for the cable card, he told me it would be $4.99 and there would be a one time charge of $24.99 for shipping. I was blown away that a less than 1 lb product would cost $24.99 to ship. So I informed him that I did not want to proceed. He then said that he would offer me a one-time credit of $24.99 to help with that fee and I said okay. I asked how would I know that I would be getting this $24.99 credit and he said you will receive two emails from us and one of them will have your order status and the other would be your bill info. I wanted to double check that he was not pulling my leg b/c I do not want to be on the hook for $24.99 for a cable card a month later on my bill. That is just too much to pay. He assured me that I would be getting the $24.99 credit and I would get two emails.
I did receive the two emails within 5-10 minutes but neither of them showed my credit of $24.99. I immediately called to cancel my order and the representative was not able to cancel nor was he abel to see my credit anywhere. He told me that he was not able to cancel my order b/c it was just placed and I said well I dont want the product nor do I want to pay $24.99 shipping for a product that weighs less than a lb. I said I have shipped heavier stuff via UPS and it never costs that much. After a few heated exchanges of me wanting to talk to a manager, he basically flat out lied to me and said that he saw the $24.99 credit on my account and then we basically hung up.
I do not see the $24.99 credit and I want to cancel my order{edited for privacy}.
How can this be done?
Any help is appreciated.
