My box does not work properly

MSG_White

To whom it may concern

We have two boxes! The one in our family room has never worked properly. We have even had it replaced. Still no proper remote control usage. We have a ,"50 inch Panasonic Plasma" hooked up to Fios. We were told at the initial installation that our TV emits a signal that interferes with the remote. We have had our Panasonic checked out by the authorized factory representative as well as contacted Panasonic regarding this problem. They both have assured us that our TV emits NO signal that would interefere with the remote. I have a friend who lives close by who has the same type of TV as us, and he experiences NO PROBLEM. Nor do we have any issues with our living room TV. So, can you help us?

Justin46

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@MSG_White wrote:

To whom it may concern

We have two boxes! The one in our family room has never worked properly. We have even had it replaced. Still no proper remote control usage. We have a ,"50 inch Panasonic Plasma" hooked up to Fios. We were told at the initial installation that our TV emits a signal that interferes with the remote. We have had our Panasonic checked out by the authorized factory representative as well as contacted Panasonic regarding this problem. They both have assured us that our TV emits NO signal that would interefere with the remote. I have a friend who lives close by who has the same type of TV as us, and he experiences NO PROBLEM. Nor do we have any issues with our living room TV. So, can you help us?

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First of all, keep in mind this is a "user helping user" forum, so if you need help from Verizon you need to contact them directly. You can use the Contact Us link at the bottom of every Verizon web page.

Well, it should be easy to determine where the problem probably is:

1) Turn off the TV, leave the STB on. Now does the remote work properly on the STB? If yes, then, no matter what Panasonic says, the TV is emiting a signal that is interferring. This is usually caused by your having a setting in the TV that causes the TV to try to sense the ambient light in the room - the setting is usally labeled Vivid, or Light Sensor On, or something like that. If you search here on the Forums you will find multiple threads documenting this issue.

2) If the STB doesn't work in 1) above, with the TV still off just to be sure, try using the remote from the other STB. Does it work properly? If so, the original remote is bad. If not, then the STB is probably bad. I realize you said that the STB had been replaced, but are the symptoms the same or different?

Now, when you say it "has never worked properly", what do you mean? Key presses are ignored, slow response, what? Please be specific, nobody can help without more detail. And what model STB is it?

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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248