DVR Upgrade; Remove Old DVRs from List on Web and Mobile User Interfaces

lewedee

I have upgraded two HD DVRs to the hardware with more storage space. The new DVRs appear on the list of available DVRs on both the web and mobile applications for DVR management. The old, uninstalled DVRs also continue to appear. How can I remove the old DVRs from these lists?

lasagna

Provided you returned the old DVR's using the materials and instructions that should have been provided when you received your new units, the old DVR's should disappear from your account in a week or two after they've been received and processed by Verizon. I just renamed mine to "Returned" or something like that so that I would know to ignore them until they went away.

If it takes more than one full billing cycle and they still haven't disappeared, then I'd call to find out why they are still in your account (i.e. have your tracking information ready because it sounds like they may have gotten lost along the way).