Channel Guide not Full Screen

jguffain1

Since the new update for the FIOS cable box, the channel guide will not fill the screen. I did some research and found that it is because I have one of the older models of cable boxes.

I called Verizon and the supprt tech told me that I could order a replacement but there was no guarantee it would be one of the newer models as they cannot specify the model.

I was directed to the Verizon site where I could request a high capacity DVR but there is a wait list and it would cost $40.00.

Does anyone know how I can get a newer model without a fee or is that going to be a given?

Thanks in advance.

tns

Go to one of their stores is the most relibale.

Otherwise play pot luck on asking for a replacement. Tell them you need one that supports adding a external disk, and you might have better luck getting a 7216 or 7232, since the 6416 does not support esata which is needed for an external drive.