hi i am having a problem installing the in-home agent
my computer is a windows xp pro
the message i am getting is the following Error 1722
http://img219.imageshack.us/img219/596/duringinstallation.jpg
after i hit ok and finish the agent popups up with the following message
http://img861.imageshack.us/img861/874/messagewhenagentisopen.jpg
please i need some help thanks
#1 When installing software that works along side my web browser, I make sure that the web browser(s) are not running before I try to install the software.
#2 Here is info that I found online about that error and how to fix it:
http://www.java.com/en/download/help/error_1722.xml
[EDIT] I also found some info at
http://msinfluentials.com/blogs/jesper/archive/2008/03/10/1722-error-from-installshield.aspx
i followed what you have posted and still get the same results in my first post
Rats 😞
#1 Is this on Windows 32bit or Windows 64bit ?
#2 What issue are you are trying to solve by using this software, once it is installed ?
this machine is a 32bit and i was going to use the program for internet issues or other stuff
installed after some effort but linkes will not work; blue turns to purple when cursor touches. only access is to the troubleticket;
tech support gave up saying "best guess is norton is blocking it"; I am thinking of uninstalling norton and puttin gon verizon; i tried the turn off firewalll etc. but that did not work; what is curious is that agent was working prior to putting on a new router to replace the defective one. any suggestions?
Call Verizon's technical support department. Someone from that department should be able to help you out with that. I seem to remember having a similar issue with my in home agent installation. Verizon does have some good workers in that department who can even help you with remote access to your system.
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