Cannot playback while recording

Suzanne7777

While recording a show, I cannot go back AT ALL. It just will not work. I have to start the entire program over using Play to get back to where I was in order to go back at all. This is ridiculous. I have rebooted the box a number of times. I will not totally reset the box because the last time that was done, it wiped out all of my settings and favorites (even though tech support said it wouldn't).

Is the only solution to this a new box? I don't want to go to the trouble of getting a new box and discover I have the same annoying problem.

Anthony_VZ

Replacing the box would fix troubles caused by physical issues. This is not caused by a physical problem. This is a software function. We would need to reprogram the box. The reprogram will cause personalized settings and favorites to be lost. If you would like to go through with this, please send me a private message.