I have only been a Verizon customer for about 9 months now, and I have called Customer Support about once a month for different issues surrounding what plan I signed up for and how I am being billed. I signed up for a 2 year bundle on Black Friday this past year. I started calling in April to find out where my card was...I was told that I signed up for a month to month bill, so I was not eligible for the card. I challenged this, and was told that I was right and I would get my $300 prepaid card in about 4-6 weeks. Well, that never happened...I called back in May and was told that I am on a 2 year contract, but I already had too many promotions on my account, so I was not eligible for the promotional card. Again, I challenged this and was told I would receive a call-back from their offline team...that also never happened. When I called back in June I spoke to a woman who was very helpful in getting this frustrated customer the deal he originally signed up for in November. I was told my bill would remain the same and i would have my gift card in a few weeks. The gift card arrived in July and I was satisfied that I had finally spoken to a helpful customer service representative...until my bill came. I was confused to see that my bill increased $25 a month from what I had originally been paying. When I called about this, I was told my request to fix my bill had been denied. I was then told by the customer rep that she would keep submitting the ticket to get this adjusted until it went through correctly because she could see by the notes that I did everything I was supposed to. She also told me she would call me back a few days later to confirm everything was fixed. I have still not received the phone call and I am still being billed an extra $25 a month. Why the hell would I agree to pay an extra $25 a month over 2 years ($600) for a $300 gift card??? Every time I call Verizon I am given a different answer and never recieve a call back like I am promised. This whole situation sounds a little like "Bait and Switch" to me. I am going to push my Homeowners Association to allow Comcast and/or DirectTV in our community because I am fed up with Verizon's runaround antics and lack of customer service.
