I had a ticket issues on 3/27 to repair or replace a fiber cable that was broken. I’ve been out of phone, cable and internet service for the past 4days . I was initially told that a tech would be out between 1:30pm and 3:30 . So once 1:45 arrives I call to see what was the hold up and the customer service tells me that my ticket wasn’t sent to dispatch so no one was coming out. I wasn’t given to notice until I Called on to see what the issue was . The rep spoke with someone and said that the will have someone out the next morning between 9:00am and 11:00 am . I then asked him was he sure someone would be out between that time frame Because I’ve already taken 1 day off from work to be home so Verizon could do the repairs. So I call my job and take off for the next day because I all of my things in my house run off of the internet, so now it’s the next mourning 8:31am and guess what , I get a automated text message saying my appointment has been canceled, Simone will contact me about rescheduling my appointment. I’ve been without service for 4days , Lost out on money because I had to take off from work for 2days because they were supposed to come out and on top of that was told by the Verizon rep that I would have to pay at lest $100 for the technician to do the repairs. This is complete **bleep** and I am very upset. If this situation isn’t rectified I will be dropping Verizon and switching to a new provider
