Problem - Visa prepaid card

Customer2020

Hello, I just received an email to redeem my prepaid visa card reward but the instructions say that I have to log in and click on the "reward tile" but there's no reward tile. I realize many people has the same problem. Please, send me instructions to solve this.

KH-OrnEsh1

Hi Customer2020

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.