I've tried about 3-4 times to solve this via traditional support--it usually turns into a loop and never gets resolved. So I thought I'd post to the forum and maybe ask around. My situation can't be that unusual:
A few years back I was a Verizon DSL subscriber, and my username was 'X'. I had good service, but then I moved and when I got the DSL transferred it wasn't as fast so I switched to another ISP.
About two years later FiOS became available and I got it. The issue started when I was getting set up--the technician had me pick a username--my chosen one, 'X', was not available (presumably because I'd had it a couple years previously with my DSL account. I should have insisted they resolve it right then and there, but didn't. I chose Y for my username.
So for the past 14 months, now there's a problem. My services are split, so for some things I have to login as X, and for others I have to login as Y. So, to pay my bill or do DVR stuff, I login as X. But, if I want to look at my phone messages, I get an error and I have to re-login as Y. It's confusing.
I very strongly want to use the old (X) login because the other one (Y) is a work-related one that I really don't want to use for email addresses and so forth. I want to merge the X and Y accounts into the orignal login, both for simplicity and for being able to just login once and use all of the online FiOS services.
Anyway, this doesn't seem that hard. But you'd think it was rocket science. I've spent a few hours on phones, I've exchanged lots of emails, and I've filled out a lot of forms. It seems to be beyond Verizon's capability to assign somebody to this support task who can follow through and get it done. Not sure what to do about it.
Any suggestions?
