Just switched to Fios from Comcast and there is a noticeable difference in picture quality. Many commercials, news stories/clips on the high def channels are cropped are fuzzy and appear like standard def. Tech and tech support explain this is because the source (e.g. commercials and news stories) were not shot in high def therefore the picture being fed will appear fuzzy like standard def, there is nothing that can be done about this. Tech switched boxes from a used set top box to another used set top box, and there was no difference. Asked if a DVR box would change the situation, and he said it was all the same. All settings on my TV are set properly for 1080p, so that is not the issue. I also noticed that a PBS program on my laptop had poor picture quality too, the tech agree and said it was because the program was probably not filmed in high def (it was a recent BBC program that I have watched in the past with Comcast and picture quality was excellent and in high def). Are there other issues that Verizon should check out like the fiber line, the ONT box, splitters, that could be the issue? Or is this picture quaility what I should expect with Verizon fios? Any suggestions or help appreciated.
