Customer Service HOLD time is the worst I have ever experienced

mdellava

I recenty switched from Cablevission to Verizon with the promise of faster internet speeds.

I found out that HBO is not part of my package, even though I was assured it was by the sales person so I have tried to call customer support several times now, and each time waited 40-50 minutes before I gave up ..

Completely unacceptable and now I want to cancel my service and move back to Cablevision .. who has far better at customer service.

Now, If I could only contact someone to cancel my service !!!

Any sugestions

jonjones1

---

@mdellava wrote:

I recenty switched from Cablevission to Verizon with the promise of faster internet speeds.

I found out that HBO is not part of my package, even though I was assured it was by the sales person so I have tried to call customer support several times now, and each time waited 40-50 minutes before I gave up ..

Completely unacceptable and now I want to cancel my service and move back to Cablevision .. who has far better at customer service.

Now, If I could only contact someone to cancel my service !!!

Any sugestions

---

Unfortunately they require you to call. If under 30 days invoke the total customer guarantee (30 days) https://www.verizon.com/home/fios-registration/

its near the bottom.