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WatchESPN

WatchESPN does not work on my computer or my iPad. Spent 30 minutes in a chat with Verizon and s 1 hour with Verizon technical support to receive the recommendation to contact ESPN. I contacted ESPN to be told to contact Verizon. Below is the error message. Does Verizon have a clue? I refuse to spend another hour on the line with a technician who cannot solve the problem.

We are unable to process your request at this time. Please verify that your Verizon FiOS TV subscription includes access to this content and try again. If you continue to receive this message please contact Verizon at http://www22.verizon.com/content/ContactUs.

Comments

aliasneo1

This is due to an group outage affecting many areas, no eta, upgrades going on the ESPN for ipad,pc,mobile

Confusedraider

I have called multiple time about this issues and the same process happened I called on Saturday ( months ago) on the phone for at least 2 hours just to be told it was a technical issue and they would transfer me over then I was put on hold for another hour or so just to be told that it was a billing issue and then transferred back. After I talked to them for another 30 minutes it passed Pm pst time they told me it was a technical issue and that now they were closed so call back tomorrow. Now seeing how this issue is still here plus I lost the ability to watch espn on my computer it makes me wonder what Verizon is doing to its customers and whether I should remain one. If IM not going to get my full services for the amount IM paying I wonder why IM paying full price.

limen

If this is a group outage that is affecting a service that your customers are paying for, should you:

1) Send an email to everyone affected, explaining what is known about the outage, and that there is currently no ETA

2) Offer refunds based on the fact that customers are not allowed to have one of things they're paying for?

I mean, it's my understanding that this is the standard procedure that big companies utilize to apologize for group outages.

Pretending that the outage doesn't exist and hoping that customers don't notice will create more work for Verizon in the long run, and lower customer loyalty and brand reputation in the short run.

Anthony_VZ

Confusedraider,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

sdkeller

They need to get this fixed ASAP. Watching ESPN online is one of the main reasons I pay for the quantum service. Fix this or I'll be switching to XFinity.

PJL

@Anthony_VZ wrote:
Confusedraider,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony, the problem persists for ESPN2 and ESPNU. ESPN and ESPN3 are fine. It is impacting the PC and Android feeds.

PJL

@aliasneo wrote:
This is due to an group outage affecting many areas, no eta, upgrades going on the ESPN for ipad,pc,mobile

It is impacting all areas, not some. aliasneo, you're a Verizon employee? But your not posting with official status, right? Just wanting to confirm my understanding. <thanks>

sdkeller

I usually access ESPN through my home PC and for the past week or so I have not been able to access any of ESPN's stations. The error I receive says that I should check with Verizon to verify that it's part of subscription but I've been accessing all of them fine for months. Did something change on Verizon's end? Are they now trying to make us pay more for services we've alread been paying for?

PJL

@sdkeller wrote:
I usually access ESPN through my home PC and for the past week or so I have not been able to access any of ESPN's stations. The error I receive says that I should check with Verizon to verify that it's part of subscription but I've been accessing all of them fine for months. Did something change on Verizon's end? Are they now trying to make us pay more for services we've alread been paying for?

Did you read my post that said ESPN acknowleged the problem?

sdkeller

That's shocking. I haven't been able to get Verizon or ESPN to acknowledge there is even a problem. Let's hope they get it fixed.

limen

@PJL wrote:
response from ESPN: "We are aware of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience."

So it looks like there are several issues, some of which ESPN takes responsibility for and some it does not. From this thread alone, what we've seen so far:

ESPN2 & ESPNU are not accessible, ESPN acknowledges the problem and is working on it (for 2 months now? how are we getting reimbursed during the blackout?)
ESPN3 does not work on an iOS device if you have FIOS Internet but not the extreme FIOS TV bundle. It appears Verizon does not correctly authorize the user for the content. This has been a problem for me for 2 years, nobody is willing to acknowledge this problem even exists yet.
Other online web content, such as Cartoon Network and HBO, is sometimes also inaccessible. This also appears to be due to an authorization error on the Verizon side.

So, ok, it is clear that calling either Verizon support or ESPN support will get us nowhere. Let us hope that by collectively posting our observations in this forum we can narrow down further exactly what and how is being affected. Maybe one of these fine days a knowledgeable Verizon rep will respond. Or, at the very least, if this goes unaddressed for another couple of years then we'll have enough evidence for a class action suit and will finally be able to get our money back.

Keep posting people! 🙂

PJL

It looks like ESPN2 and ESPNU are back. I just got the feeds, in addition to ESPN and ESPN3, with not problems. I didn't have to re-login, clear cookies, or anything on the PC, and the Android app is working too.

I have not had any problems accessing any of the online services, at least not recently. I guess I'm lucky.

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