I am looking for an effective avenue for reporting poor customer service. I would like the report to be in written form.
I hear this. I post something about the non-awesome service I'm getting for an install, they make it private and request I give them more information when my post stated everything they could need.
My girlfriend cancelled her service and I set it up in my name for savings and the fact that I could get money from work if it was in my name. What did I get?
1. An installation date of Saturday that resulted in having her service still active, except they took away our phone service.
2. An installer sitting in front of my driveway for hours on end on Saturday.
3. A rescheduled Sunday install that resulted in me having to stay home, only to have it cancelled until today.
4. No contact from anyone today for my install and no ability to reschedule my install after the site showed me it was cancelled, but no one was here except me taking a half day to be here.
5. F'd up services showing on different My Verizon pages for what I requested.
6. No one able to help me out when I reach out to Verizon via internet, as I have no phone now thanks to them.
I've wasted an entire weekend, left work early today, and yet my service isn't installed and we've been without phone since Saturday morning. I don't know if Verizon is on vacation as a whole, but this is completely unacceptable and probably the worst customer service I've ever had. Oh, and I can't create new posts either, I can only respond, so aparently I lost the ability to reach out to Verizon as a whole. Guess it's my fault for being more than patient.
Happy New Year!
Hi Carter80,
It appears that your issue is being handled through our private support portal. Please keep all correspondence regarding your issue on your private support case as the support agents will not see the public boards.
AnnieS
Annie,
My issue has been anything but handled as I was stood up and lost half a days pay having already used my PTO for the year. It seems fair that I should be able to coorespond with others that are not happy with how things are being handled by Verizon's customer support.
Perhaps resolving issues and not asking people to take issues into "private support" instead is the best route.
Thanks for your suggestion though.
Carter80
We create private support cases because there is information that Customer Service needs that is not allowed on the forums; like full names, account numbers, etc.
BTW, Happy New Year!
Carter80,
We have left you a message and we see that your order is complete. Please let us know if you need further assistance .
Tonya C.
