set top box not working

ksgrat

My Set top box is not working...displays Err- and no signal to the tv. My other tvs are working fine. Internet is fine.

Tried "reset my set top box" option from internet...get a message saying they can't fix it. Live chat not available. No email address for support. Listening to musack for 23 minutes waiting for a human. Seriously?!!

22Becca22

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@ksgrat wrote:

My Set top box is not working...displays Err- and no signal to the tv. My other tvs are working fine. Internet is fine.

Tried "reset my set top box" option from internet...get a message saying they can't fix it. Live chat not available. No email address for support. Listening to musack for 23 minutes waiting for a human. Seriously?!!

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Hello,

A few things to confirm:

1) Check that the cables/cords are connected properly:

a) Coax from the wall or floor goes to the "TV In" port at the back of the STB.

b) If the STB and TV are high-def, then you'd have HDMI or component cables connected from the STB to the TV.

If the STB and TV are standard, then you'd have a second coax or red-white-yellow cables connected from the STB to the TV.

c) the power cord is connected from the box to a power outlet/strip.

2) Check the input on your TV.

Also, have you tried going to

http://www22.verizon.com/Support/Residential/TV/fix.htm

via the steps mentioned under "Set-Top Box or DVR not working", plus the link that says 'let us fix the problem for you"?

If you still have issues, you can contact Technical Support via live chat from http://www22.verizon.com/content/contactus/ (live chat is working!) or by calling 1-888-553-1555.

Once you get thru to a technical support representative he/she can let you know if it's the set top box itself that might need a replacement. Sometimes the STB might just need a reset.

Hope this helps!