I've had trouble w/ my DVR resetting itself. I had this w/ my older model one and they sent a newer model replacement, in less than a month that one started resetting itself too. They sent a techician and after finally arriving 1.25 hours after the appt window all he did was take my newer DVR and replaced it with an older one and didn't bother to check to see what could be causing this to happen w/ multiple DVR's which is why the appt was set up. I've spent several hours on the phone with verizon trying to find out how to get the newer model back. Tech support says they can't send me the newer model b/c I now have the older model, although that is what the first tech support guy did. Tech support says billing has to do it. I called customer service and that person said it had to be done online or through tech support. I can't get a straight answer or find anywhere online to request the other model back. Where do I go to get back the model that i had? The guide features work much better on the newer model.
