Upgraded HD STB / DVR to Motorola QIP 7232 2 in late November. Paid $40 for the privilege.
SInce then, when I watch any of the channels beyond "basic":
1) every 30 minutes, exactly on hour (xx:00) and half hour (xx:30) I get an on screen notice that I am not subscribed to that channel. Notice disappears after 5 seconds.
2) Then, after a time (varies) the screen freezes, then goes blank, then displays a notice that I am not subscribed to that channel.
Resetting STB works. Eventually. Sometimes requires multiple resets. But problem reappears at the next hour or half hour.
Multiple calls to tech support are unfruitful. Most agents are totally clueless. I am told to reset the box. Which, of course, solves nothing in the long term.
One agent suspected my main splitter was the problem. Causing poor signal to box. A tech was dispatched. (Finally! after multiple calls!) Tech was very good. Measured signal and recognized splitter needed replacement. Signal was much better.
But the problem did not go away. Still the notice every 30 minutes. Still the freeze, blanking and notice that I was not subscribed to the channels for which I have paid monthly for over a year!
Technician called to see if problem fixed. (Good customer service!) I said no and he agreed to replace the STB/DVR. Said he would come today.
No technician arrived. No new STB/DVR. No answer when I call direct line. No repair order listed.
Would Verizon please just fix the defective equipment they sent me. If I sent a bad check, they would want me to fix it immediately. Cannot they do the same for me. Please just fix your equipment and service for which I pay!
BTW, the Verizon support phone system is awful. The web site is not much better. Most of the technical agents are not sufficiently competent. So far I have found only 2 agents who know anything beyond what's in my user guide.
I am trying to be nice here. I'd hate to have to say the service stinks before I get any response.
