Multi-Room DVR Issue

Keatgsr07

Beginning just the other night we began noticing a problem with our remote DVR (bedroom). We can access the DVR menu no problem, but when we elect a program and select 'Play', it freezes and goes to a black screen?

I've restarted the boxes several times, to no avail.

However I did have success when I accessed the exact DVR'd program on the main box (living room), started it from the DVR menu and called up to my wife asking her to "try it now". Sure enough that worked, go figure?

Regardless, I'd really rather not have to continue "jump starting" our DVR programs when we want to watch them upstairs.

Please help.

22Becca22

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@Keatgsr07 wrote:

Beginning just the other night we began noticing a problem with our remote DVR (bedroom). We can access the DVR menu no problem, but when we elect a program and select 'Play', it freezes and goes to a black screen?

I've restarted the boxes several times, to no avail.

However I did have success when I accessed the exact DVR'd program on the main box (living room), started it from the DVR menu and called up to my wife asking her to "try it now". Sure enough that worked, go figure?

Regardless, I'd really rather not have to continue "jump starting" our DVR programs when we want to watch them upstairs.

Please help.

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As mentioned here: http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Newly-installed-multi-DVR-not-working-in-other-rooms/m-p/508555#M39905

Hello,

Try confirming the following:

1) that you have a Multi-Room DVR on the account and not just a single room DVR.

If you can see the list of recordings on the other STBs, though, then more than likely you do have the Home Media DVR feature.

2) that if you recorded from high-definition channel that the other STBs are HD-capable. If you have a Motorola set of STBs, the Motorola 2500 series cannot view High Definition recordings; they have to be recorded in standard definition. You can only view HD recordings on HD STBs.

3) lastly, try the autocorrection technique for the MRDVR (if the above two are confirmed OK) via the remote.

Menu -- Customer Support -- In Home Agent -- Autofix MRDVR Issues

or DVR -- Autofix MRDVR Issues

There are two other troubleshooting steps you can try as well on the STBs (try on one first and see if it resolves the issue):

Menu -- Customer Support -- In Home Agent -- Reboot STB

Menu -- Customer Support -- In Home Agent -- Set Top Box Auto-Correction

4) If all else fails, contact Verizon's Technical Support at 1-888-553-1555.

Also, if you have questions on your account or need to switch out equipment and there is a Verizon FiOS store in your area, then they can help you. You can give them a call; contacting the VZ FiOS store might be less time consuming than calling the 800 number for Customer Service. For technical-related matters, though, they'll connect you right through to Technical Support.

Here is a list of Verizon FiOS stores:

http://www22.verizon.com/Support/Residential/tv/fiostv/General+Support/Account+Issues/QuestionsOne/8...

Hope this helps!