Unintentional disconnection...HELP!

awebb1990

I recently paid my phone bill with Verizon on 5/7, and when I was in the store I spoke with a specialist and said that my brothers phone number needed disconnection for his contract was up, and that I would like a cheaper plan. He gave me a receipt but I didn't realize until midnight this morning that the disconnection number is MY phone number. They also slapped me with a 350 dollar early termination fee as I am only 6 months into a 2 year contract. I currently have no service on my phone and am extremely upset. The store doesn't open until 12pm today and I was hoping to not have to pay a reactivation fee. I live pretty much paycheck to paycheck and this is the only way to reach people. My mom and brother went to straight talk because of problems like this and I don't want to have to do the same.

gs0b

FYI, you're talking to customers here. If you want an answer from Verizon you need to call or chat with them. Click here for options: Contact Us.

Further, these forums are for customers of Verizon's FiOS, DSL and fixed line phone services. If your issue is with wireless, you need to visit the Verizon Wireless web site for their contact information. Click here: http://verizonwireless.com/

Good Luck.