Child Item

Site Totals

61278 Questions Answered 267 Categories

Not authorized for playback

Two weeks in a row now we havent been able to watch schedule programs that we have recorded. when trying to play something we get an error "This service is notauthorized for playback (or recording)." Other programs playback fine. if we are watching it live and pause it, it freezes and we have to exit

Comments

Karl_VZ

Hi txnay125 -- I sent you a message about your post so we can take a look at the DVR problems. Please get back to me when you're able. Thanks!

TMNoone

I also got the message "This service is not authorized for playback (or) recording" for a recording that is recorded every week. Last week is the first time we got this message and now we cannot watch the program. Is it a DVR problem?

Jcronk23

Did you accidentally hit play all and then stop and try to play a single episode? Thats what gets this error for me. It play the episodes error free using play all though, but quite inconvenient...

TMNoone

Unfortunately no, it is just one episode of a show and when I hit play, I get that message.

jb12345671

Tonight I got the "Not authorized for playback or recording" message when trying to playback CBSs How I met your mother while it was recording. What exactly is this indicative of?

IslandChief

Tonight I had this issue also.. but there I am yet to see a definite cause or fix for the problem:

Why Is Verizon not coming forward with information about this...

Why all of a sudden this is becoming more prevalent.. They obviously made some kind of change on there side

Verizon ?? Help please.. I am paying for a service that is broken.... running out of patience...

doggonepc

Happened this evening on my Harry's law recording. What gives...

Canofsoup

Glad to hear I'm not the only one having these issues. Got the "not authorized for playback" message tonight on one show - this is the third time it has happened in the past month or so. I've also had a few issues with corrupted recordings that get stuck in the middle and loop back to a point earlier in the recording. This all sucks - please advise re: any solutions!

GalBiker

I too am getting the same DVR alert error message although mine started this week seemingly after the Guide upgrade.

Hubrisnxs

I am not sure what the dvr has to do with my router but I found if I got that message and did a regular reset of my dvr - there was no difference. One day by chance I reset the router first, after I got online I reset the dvr, and it worked. So It's worth a try, but like I said I couldn't explain the relationship in this case from the router to my dvr, but it made a difference for me and started working.

Child Item