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DVR tunes to subchannels of the channel I am trying to watch!

I am having an intermittent problem where the DVR/cable box will tune to a different channel than the channel I select. It appears as though it is tuning to a subchannel of the selected channel. The DVR is Cisco CHS435HDC.

For instance, WJLA Channel 507 (in N. VA) recently acquired a new sub-channel call Me-TV. When I use the guide to choose 507 (which is the ABC affiliate for DC) it will sometimes tune to the non-HD version of Me-TV. Other times it will tune to 507. This is primarily a problem when I want to record an ABC show, and then later discover that it has recorded some Me-TV show instead. Even though it is the wrong program, it still indicates that it has recorded the channel and program I selected.

I also have the exact same issue with the local CBS affiliate. I tune to 509, and instead I get a non-HD local weather screen, which is a subchannel of the CBS affiliate here.

The way I have "solved" the problem is to only record the non-HD channels for ABC and CBS, since the non-HD channels do not seem to have this same "channel confusion." Obviously this is a crappy solution since I am paying for HD programming!

Any suggestions? Thanks a lot for reading this.

Comments

gekkota

Anyone?

lacticacidtrip1

If you have more than one HD box, check and see if they are both receiving the wrong channel. This would determine if you are having a very rare STB error. If you do not have 2 HD STBs, find a neighbor or local co-worker with FiOS and ask them. My best guess would be that it is not Verizon's fault, but the fault of your local affiliates who are feeding Verizon the wrong channel every once in a while. Find and keep your local affiliates' phone numbers on hand. Then call them and ask them to check it out next time it is happening. Call and notify Verizon as well. Keep track of the dates and times.

Good luck.

tns2

@lacticacidtrip wrote:
If you have more than one HD box, check and see if they are both receiving the wrong channel. This would determine if you are having a very rare STB error. If you do not have 2 HD STBs, find a neighbor or local co-worker with FiOS and ask them. My best guess would be that it is not Verizon's fault, but the fault of your local affiliates who are feeding Verizon the wrong channel every once in a while. Find and keep your local affiliates' phone numbers on hand. Then call them and ask them to check it out next time it is happening. Call and notify Verizon as well. Keep track of the dates and times.
Good luck.

Probably not necessary. The dvr doesn't know how to tune subchannels. Hopefully a temporary mistake of which channels that Verizon is choosing to show. Usually the "primary" stays with the local channel number and if HD shows as the 500+ version. The subchannels, if carried, show up in the 400's.

gekkota

Well, I have asked around (on a forum for Virginia people) and several people have said they also have the same issue, but with different channels. For example, instead of 504 (NBC HD) the box tunes to COZI, which is an SD channel subsidiary of the local NBC channel here in VA.

I am kind of relieved that I am not the only one with this issue, but I am wondering if it is a system issue, or if several of us just have bad boxes with the same glitch...

lacticacidtrip1

What's that saying? One is a fluke, two is a coincidence, three is a pattern.

I would have said that it was a local station screwing up which signal it sent over which feed to Verizon. But all three local affiliates making the same mistake? I don't think so. It sounds like someone in the local Verizon Video Hub Office doesn't know what they are doing. If I'm right, that's VHO4 out of Silver Spring (not that this is important to know). I would definitely report it to Verizon. Let them know that you are not alone and that it is not just one affiliate.

You might also want to contact the local affiliates to let them know. Let them know that you are a Verizon FiOS customer. If they aren't the cause, their concerns might carry more weight with Verizon than yours does.

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