error message when trying to redeem gift card

45centercourt

hi,

once again, your website is throwing error codes when attempting to do something. i thought i already redeemed the 100 card, but never received it. today, i logged into the app, attempted to click 'redeem' and received this error message:

xception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager
	com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181)
	com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57)
	com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130)
	com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300)
	com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93)
	com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162)
	com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352)
	com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.

This happens in chrome and on the mobile app. please get this corrected.

thank you

[Deleted User]

Hi philly3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.