I had my new FIOS triple play installed this week. The installer showed up with a refurb 6416 DVR rather than the current 7232 model. I am apparently expected to pay the same price as those who have the 7232. Storage capacity and external drive were key to my decision to switch to FIOS. This is wildly unacceptable!
After spending many hours calling various hotline numbers, being transferred dozens of times, calling every Verizon store in the state... absolutely no progress. I heard "we can't do anything" dozens of times.
After complaining via one email address I found, I did receive a response from an escalation rep who said they would "check with the local garage". That sounded promising. I did appreciate the response, but no word back since then.
This situation is insane. Why must it be this difficult? I am a few days into this so far... I guess I will be forced to cancel at some point if this does not get resolved. Each day that goes by I will have to post more forum entries, send more emails, and make more phone calls.
If a Verizon rep reads this... please help!!! It is very nice that someone is checking a garage, but that alone does nothing for me. I just need a 7232.
