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Bad Gateway and DVR not responding message

I am a new customer, but it's been about a week and I still can't access my DVR remotely. I've tried online chat support and all they did was open up a ticket that never got resolved. I keep getting "bad gateway" or DVR not accessible. I've tried installing the app on my phone, resetting my router, and resetting the STB. Any other suggestions?

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Suzanne7777

I've had Verizon for 5 years and never had problems until recently. I cannot access DVR from computer, even though I have been doing so for years. First the FIOS Central website changed. It reverted to a password from 5 years ago instead of the one I have been using for years. It changed the webmail to another old password, so I have to manually change it to get to my email. I then got email messages from Verizon telling me if I did not change email port settings, I could not receive email. When I entered those ports, I could not use send or receive email. Now, the website is slow as molasses, and I cannot access either of my DVRs through the web site. I think the website has gotten totally messed up, and keeps getting worse.

Very ironic for a high tech "communications" company, its technology sucks.

If anyone ever found a fix for DVR Not Responding or Bad Gateway, please post what it is.

UnnDunn

Go back to Live Chat, and this time, mention the magic words "port forwarding." That will allow the customer service rep to find the correct procedure to fix the problem. Just say something like "Can you please restore the port forwarding on my router so the Remote DVR will work?" That should do it.

Anthony_VZ

actually we have to perform "Port Mapping". Close though. I am not sure if you guys already had this addressed, but send me a private message if you haven't.

mhochman102

I just had this exact problem. There was a setting inside the DVR that was incorrect (something done in the factory, accorind to tech support). They had to change it from their end. The ultimate problem had nothing to do with the router. I suggest calling tech support and immediately asking for a supervisor. Only after this got bumped up to higher level tech support did this get quickly resolved and now works perfectly.

Suzanne7777

I don't know how it could happen to both my dvrs at the same time (they are different models, and I've had them for years) unless there was the "mapping" or some other global issue with the router.

I have been researching this issue for a couple of days. It seems like many many people have this problem, either once or continuously, and everyone has the exact solution to fix it---and those solutions are all different Smiley Happy

prisaz

@Suzanne7777 wrote:
I don't know how it could happen to both my dvrs at the same time (they are different models, and I've had them for years) unless there was the "mapping" or some other global issue with the router.
I have been researching this issue for a couple of days. It seems like many many people have this problem, either once or continuously, and everyone has the exact solution to fix it---and those solutions are all different

I was talking with support today, went into my Remote DVR settings, disabled the Remote DVR, waited a little more than a minute, enabled it, and it came up and worked. Not sure if anything was done on the support side. When I had looked at the port forwarding, the default rules were there before I called. I believe disabling and enabling the Remote DVR re-established the port mapping with the backend at Verizon. There are a number of items that can cause the Bad Gateway. That error means the website cannot contact the Remote DVR. So you could get different solutions depending on where the link is broken. (Mapping)

msigler1

Anthony, I am having this issue please help

msigler1

how do you disable the dvr remote

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