I have taken your response, and split it apart in order to reply to you. Your response is in Italics, and my answer is not.
That delay you are referring to is not due to a problem within the remote. It's the boxes delay in responding to whats been sent to it. To fix that, press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.
Answer: I tried the Set Top Box Auto Correction, and it did not work, the white buttons still have a delayed response in comparason to the rest of the buttons.
They don't even feel the same as the other buttons, like thick and harder to push, the others, light, and easy.
In order to show you what we are seeing I have attached a picture of the Guide as we see it. This Guide is the one that comes up when you push the blue Guide button above the white with blue arrow Direction buttons.
The channel we are watching is Channel 74, not 70 when I took this picture.
As far as the guide position goes it sounds like its working normal if I am understanding you correctly. When you pull up the guide, It will show 7 channels at a time.
Answer: As you can see we have only 6 channels showing.
The first two are always the channels before the channel you are watching.
Answer: Okay, that part is right, only because there are two rows above the 3rd, But, we are watching channel 74, not 70
Then the 3rd row is the channel you are watching which is highlighted and bigger than the other rows.
Answer: That row is bigger, and highlighted, but again, the channel we are watching is Channel 74, not 70. Since the initial install the channel that is being watched has always been 1 or 2 rows below the 3rd row, and on occasion the Guide will open to the last channel with no channels below it.
Below that, is the 4 channels that comes after the channel you are on.
Answer: We only see 3 channels, I imagine that is because we only have 6 channels showing to begin with.
I tried sending you a snip to visualy affirm what we are seeing, but it won't pass so I deleted it.
