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Motion Artifacts on New Fios TV Install with QIP7232-2 DVR

StevePhelps

Hello

I am STILL a Direct TV sub, and have been for 15 years,

I recently signed up online for the Fios Triple play with Ultimate HD

I am having severe artifacting on some of my favorite channels

Food Network 664

AMC HD 731

Nat Geo 621

If I watch the same shows on my Direct TV HR24-500 DVR, these channels are smooth and artifact free.

I have called Verizon to complain and they sent 2 techs out to check my system.

I show them the differance between Direct TV and Fios, and they see the huge differance, but they could not solve it. All they say is I have good signal strength.

I am about to cancel the whole package and keep Direct TV if Verizon can't improve the PQ.

Will this be answered by Verizon? I am still in my 30 day trial period and ready to get rid of it already.

I am watching on a new Sharp Elite Pro70X5 70" LCD/LED TV

The QIP7232-2 DVR is connected via HDMI direct to the TV

The box video format is set to 1080i 16:9

The DVR has been swapped

A new coax was installed directly from the ONT to the FIOS box as a test with the same poor PQ results.

The HDMI cables were swapped between both DVR's. The problem did not swap.

No matter what has been done, the PQ is poor on the above listed channels.

Comments

StevePhelps

Here is what I see on Ch 664

Should this be normal for the best fiber optic network in the world?

1st picture is FiOS Ch 664

2nd Picture is Direct TV Ch 231

You be the judge

I will cancel if no one responds.

FiOS Ch 664

Direct TV Ch 231

tns

With these forums you are mostly talking peer to peer.

ElizabethS

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your issue. Please use one of the options on this page to contact Verizon
http://www.verizon.com/contactus

Alternatively, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

StevePhelps

What forum does Verizon employees respond to?

I want a representative from Verizon to see this.

Below are 2 more pictures from Food Network.
The person on screen (Paula Dean) was shaking the jar of salad dressing up very fast with a red & white towel over it.

1st Picture is FiOS Ch 664
2nd Picture is Direct TV Ch 231

Why in the world am I seeing this? Smiley Mad

FiOS 664

Direct TV 231

BrokenVisage

This is EXACTLY what I've been experiencing with my new FiOS install... BLOCKS EVERYWHERE! Not just with fast motion stuff (though that's when it's prominent) but all over the place regardless of the channel. I haven't called a tech to come out yet because I was just going to accept it, but not now.

kes601

Been seeing the same thing in VA Beach. It honestly is getting worse and not better. SyFy HD last night looked like YouTube video from a couple years ago. Have a tech coming to the house in a couple weeks (first time I was available), however since it is on all of my TVs and I have ruled out everything but the ONT as the issue, I suspect this issue is further up the line.

I should mention I have been a FiOS customer for 4+ years now and this problem just popped up a few months ago. I didn't think a whole lot of it until I saw USA HD (one of the most affected channels on my end) on both Dish HD and Suddenlink HD and the differences are just too big to ignore.

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